Latest Jobs

Personnel Travel Consultants Remote (United States)
Oct 22, 2019
Contractor
PROFILE MANAGEMENT IMPLEMENTATION EXPERT Exclusive Listing Our client a fast-growing Travel Tech Company based in Europe is seeking a professional who specializes in profile management,  Virtual Position – location either North America or Europe / Some travel involved / competitive compensation - Product Training will take place in Europe (several blocks of 1-2 weeks) Requirements for this position is a hands-on candidate, expert in profile management, project management skills, analysis, configuration & support Extensive hands-on experience with profile management implementation GDS/OBE Skills (at least the profile functionality & setup) Project Management API/Webservices
Personnel Travel Consultants New York, NY 10017, USA
Oct 22, 2019
Immediate Need - Corporate Sabre Agent - Temporary Assignment  Temporary Assignment for a well-organized agent that has great Sabre skills - Working On-Site Location in NYC Prestigious Law Firm – hours 9:30 am – 6:00 pm EST – Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Great work ethic and highly responsible.  Articulate & attention to detail 
Personnel Travel Consultants Summit, NJ, USA
Oct 22, 2019
Full time
New to Travel: Great Opportunity for a young, energetic, intelligent individual looking to join the travel industry.  Our client has an established Travel Agency in NJ that is looking for an individual that is interested in becoming part of a team and working as a travel advisor.   Preferable someone with a college degree or some travel industry experience.   This is a full-time position with training. 
Personnel Travel Consultants Remote (100 Maryland Ave SW, Washington, DC 20001, USA)
Oct 22, 2019
Full time
Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts   Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET Worldspan or Apollo experience Ability to work on numerous accounts Experience in a call center environment Experience working in a virtual environment Able to work well within a team Must have experience booking international travel Concur knowledge is a plus Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 
Travel Leaders Group Remote
Oct 22, 2019
Full time
Overview Direct leadership of after hours travel agent team. Provides coaching and development to optimum performance using all tools available. Supports the development and implementation strategic plans to drive the highest levels of customer service combined with operational consistency & efficiencies.  Support client satisfaction, retention and business profitability objectives as measured by key performance indicators and department goals.  The position quires some flexibility in schedule in order to best support all team members. Responsibilities: People Leadership:   ·         Leads Agent team supporting customers in our multi-channel support environment o   Telephonic, Chat, Email ·         Provides day to day guidance to agent team within span of control o    Ability to identify team strengths/development opportunities, identify top talent o    Develops solid plans in place to drive results o    Monitors success measurements frequently. ·         Provides frequent and timely feedback through one on one interaction, team meetings, and other forms of communication for all direct reports ·         Provides both positive and constructive feedback as required ·         Completes HR interactions/functions as needed – including payroll functions. ·         Communicates clearly the departmental vision and mission to all team members ·         Works closely with WorkForce Analyst to develop schedules, monitor attendance, align time for non-phone related work and coaching sessions   Quality, Expense Management and Productivity: ·         Works to mitigate expense due to quality errors o    Reviews customer service reports monthly, completes appropriate analysis of issues, and works to quickly identify trends or issues within area of responsibility. ·         Supports service level management through attendance at daily huddles and planning session. Reviews any exception time off requests with WorkForce Manager. ·         Closely monitors use of overtime, works with WorkForce Management Team to align on optimal schedules and staffing requirements to reduce the need for overtime expense ·         Monitors all write offs and payouts, works closely with Director to create strategies to mitigate payout risks. ·         Reviews agent productivity measures, offers suggestions and develops plans for process improvement as needed   Client Satisfaction ·         Works closely with Director of Service Delivery and Account Management to support new and existing client programs. ·         Acts as primary contact for day to day operational questions for internal and external clients related to after-hours support. ·         Works closely with all Travel Leaders internal departments to ensure client program success           Requirements ·         5-7 years’ experience in the travel industry o    Ability to relate to and understand agent and supervisor roles ·         5-7 years’ customer service experience o   Ability to respond to high level escalated customer service issues.  o   Ability to identify root cause, creating process improvement to have wider impact.  o    Ability to interface with the Travel Manger and Account Managers, and create meaningful internal and external partnerships.  ·         Proficient in designated Worldspan GDS ·         Strong knowledge of international travel ·         Excellent written and verbal skills o    Ability to present material to groups of various sizes o    Ability to craft compelling written and oral communication pieces for internal/external clients and staff ·         Exceptional attention to detail ·         Strong Microsoft office skills (word, excel) o    Ability to complete simple analysis o    Build/utilize simple spreadsheets/word documents  Leadership Abilities: ·         Has strong understanding of own skill set and development opportunities ·         Self-starter, takes ownership for own work, consistently meets deadlines o   Comes prepared to meetings and participates appropriately o   Strong understanding of the organizational road map o   Develops strong relationships and partnerships with key departmental contacts ·         Demonstrates strong change management skills, ability to understand and contribute to the formulation of strategic decisions and support them ·         Demonstrates exceptional team work  o   Proactively offers support when ability matches need/reaches out across teams and departments o   Shares best practices and ideas with peers and leaders o   Utilizes Reward-A-Leaders system to recognize others ·         Consistently demonstrates mastery of the guiding principles in daily work habits ·         Ability to provide constructive feedback to agents, peers and leaders when appropriate ·         Demonstrates high level decision making skills o   Solutions oriented o   Proactively anticipates potential issues and problems, takes steps to mitigate o   Thinks creatively to find best/appropriate solution to difficult problems o   Able to support peers in decision making o   Knows when to escalate to a leader ·         Demonstrates strong conflict resolution skills    
Travel Leaders Group Remote
Oct 22, 2019
Full time
Overview   Offer best in class travel consultation to Travel Leaders clients as part of our after-hours service team.  This position is full time, and requires some flexibility in schedule. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed. Responsibi lities: ·         Service inbound corporate and government travel requests.  ·         Delivery extraordinary customer service to all Travel Leaders clients. ·         Greet all clients with enthusiasm. ·         Provide consultative service to travelers and travel arrangers throughout the booking process. ·         Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed. ·         Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.  ·         Secure the lowest air/car/hotel rates available at time of booking. ·         Utilization of client and Travel Leaders negotiated programs when applicable. ·         Utilize GDS low fare search capabilities.  ·         Service customers in our multi-channel support environment ·         Telephonic, Chat, Email  ·         Maintain goal expectations in the following areas: ·         Productivity – measured by transactions per day. ·         Quality – minimal customer service issues. ·         Customer experience – measured through call monitoring performance. Requirements: ·         5 years’ travel selling experience ·         5+ years’ customer service experience, preferably in the travel industry o   Exceptional/above & beyond, proactive customer service approach ·         Excellent travel industry knowledge ·         Mastery in Apollo GDS, with experience in Sabre and Worldspan preferred o   GDS formats, short cuts, enhancements, pricing, smartpoint. ·         Flexibility with schedule when required to support business needs ·         Corporate travel experience required ·         Expert in international travel bookings and process ·         Experienced handling of multiple accounts ·         Exceptional communication skills both written and oral ·         Embrace change, adaptable, viewed as a leader   Leadership Abilities: ·         Has strong understanding of own skill set and development opportunities ·         Demonstrates exceptional teamwork  o   Proactively offers support when ability matches need o   Acts as a leader among peers o   Thanks peers for support they have provided ·         Ability to provide constructive feedback to peers and leaders when appropriate ·         Ability to handle most difficult situations o   May seek minimal guidance, but generally has solution at hand o   Able to support peers in decision making o   Knows when to escalate to a supervisor  ·         Strong understanding of key TLC initiatives and employs strong change management skills consistently     **Full-time shifts will be on a bid-basis with seniority based on overall scores on GDS Assessment**    
Personnel Travel Consultants Remote
Oct 22, 2019
TEMPORARY ASSIGNMENT – EXPERIENCED SABRE AGENTS – LARGE GROUP MOVEMENT   mid-November to February 2020  Monday through Friday from 8:30 AM to 5:00 PM CST / 9:30 AM – 6:00 PM EST (must be able to work these hours & full assignment) full time, recent native sabre, experienced, very organized agents available to support the meeting
WorldTravelService 11350 McCormick Road, Hunt Valley, MD, USA
Oct 09, 2019
Full time
General Job Description – Corporate Travel Agent Under the direction of a manager or supervisor, the Corporate Travel Agent works in an office to: Plan, sell and arrange transportation and accommodations for corporate agency customers. Provide customers with expertise for modes of transportation, costs, and related travel services. Adheres to client travel policies. Uses client profiles and global booking tools in making travel arrangements. Understands and follows industry, regularity and ethical standards in making and handling client requirements Follow established company procedures and guidelines to create Passenger Name Records (PNR’s) in the Global Distribution System. Maintain and update working knowledge and understanding of domestic/international air fares and other negotiated fare rules and booking procedures Stay updated on required knowledge of available resources in order to advise clients of appropriate travel requested information and travel documentation Works alone and in teams under general supervision in delivering customer services in accordance with prescribed office procedures, utilization of tools, productivity, accuracy of work, and attendance. Attends staff and training meetings for ongoing updates in the travel industry and office procedures. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. Performs other related duties as required Job Requirements/Skills: Travel industry experience – minimum of 3 years with corporate, government, or leisure bookings Experience in using Amadeus a plus, but other GDS experience will be considered. Excellent customer service and follow through from communication skills, telephone and email etiquette. Must have the ability to focus and concentrate in order to provide essential and effective levels of service to clients. Required to work on multiple bookings during high peak periods. Must be able to professionally resolve clients' travel problems and work well through travel planners and clients.   Additional Job Details Work Location: One location at 11350 McCormick Road, Executive Plaza II, Suite 102, Hunt Valley, MD Benefits: Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Long Term Disability, Life Insurance Travel Agent Certification Required: No Typical start time: 9AM Typical end time: 5:30PM Pay Frequency: Bi weekly or Twice monthly This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous, People-oriented -- enjoys interacting with people and working on group projects, Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction, Detail-oriented -- would rather focus on the details of work than the bigger picture This Company Describes Its Culture as: Stable -- traditional, stable, strong processes, People-oriented -- supportive and fairness-focused   Application Settings Apply method:  Email Email: SWATHLDR@aol.com      
Gohagan and Company
Oct 02, 2019
Full time
For 35 years, Gohagan & Company has provided distinctive world-class travel programs for non-profit organizations nationwide and in Canada. Our success is made possible by travel professionals that pride themselves in exceptional customer service and commitment to our marque. Successful candidates demonstrate: Exceptional organizational skills and ability to multi-task Strong written and verbal communication skills Excellent attention to detail Positive “can-do” attitude Comfort in a fast-paced work environment Flexibility Use of independent judgment Program Operations Manager Job Description The following comprises the duties and responsibilities of the Program Operations Manager (POM) .  This position reports directly to the Director of Operations. Ability to use judgment and make decisions to coordinate passenger needs for hotels, ground transportation, tours/tour guides, luggage handlers, motor coaches, transportation, meal coordination. Responsible for the administration and successful operation of all non-air aspects of assigned world-wide travel programs. Provide quality customer service to enhance and fine tune customization of programs specific to Client Organizations. Responsible to manage and implement all quality assurance related items while program is operating and to escalate concerns to management team in Operations, where needed. Maintain and adhere to approved budgets and update/prepare final program budgets to be submitted to Pricing. Responsible for negotiating and fine tuning of program land and cruise budgets. Ongoing maintenance of “Black Book” and electronic files for assigned programs. Contract review with hotels, ground operators, ships. Monitor day-to-day operations of a program as per the Operations timeline. Responsible for establishing/creating operational details/ post proposal stage – specific to Client Organization needs. Responsible to update logistical and planning documents for assigned programs such as Technical Itineraries and Date Schedules. Responsible to review pre-departure and Ops manual information for accuracy by the deadlines within Company timeline. Responsible for inventory control, review dates and supplier deposits/payments. Keep track of and verify program payment schedules and invoices. Responsible for program finalization. Finalize contracts – if not already done so by Program Planning – to be submitted to the Director of Operations for final sign off. Prepare program Turnover meeting materials to be given to Production to produce brochures and hold the meeting. Prepare and send Travel Director documents for all travel programs. Review TD Reports, Client Organization Host/Lecturer reports and passenger surveys to ensure proper consideration and direction is given for changes in future operations. Liase with Program Planning. Prepare and give program briefings to Passenger Services as needed. Responsible to assist in emergency situations during operating travel programs Required to provide weekend assistance coverage for Emergency calls on operating travel programs between Friday and Monday, on a rotating basis. Requirements 5+ years of industry experience in Travel / Hospitality / Meeting Planning. Detailed administration, negotiation and budgeting skills required.  Superior planning and organization skills with a high level of attention to detail. Ability to prioritize multiple tasks simultaneously and work well in a fast-paced work environment. Ability to be flexible and adapt to changing priorities and the impact of worldwide events.  Superior written and verbal communication skills, including the ability to represent the Company effectively in a variety of situations. Strong punctuality and reliability. Honest, mature and energetic professional. Well organized individual that is deadline oriented and able to make decisions in a fast-paced work environment. Team player, who is also able to work well independently with minimal supervision. Excellent computer skills including and with an emphasis on Excel, MS Word and Outlook. Become proficient in Softrip computer software program. Willing to work outside of normal office hours as needed to assist with successful operation of assigned travel programs, and during emergency weekend coverage for all operating programs. Gohagan & Company is committed to nondiscrimination in our employment and personnel practices. Applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Personnel Travel Consultants Remote
Oct 02, 2019
Full time
Virtual Travel Consultant - Experienced Sabre Agent - Hours 7:00 am - 4:00 pm EST Monday - Friday Working on Multiple Accounts -  Call Center Environment  Sabre proficient and all current travel technology tools A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail