Latest Jobs

Kognitiv Toronto, ON, Canada
Aug 20, 2019
Full time
About the role  We currently have a brand new and exciting role as an   Air Ticketing Specialist   to come and join our downtown Toronto team.  Sitting in our Operations Team, you will report into our Air Operations Manager. In this role, you will be responsible for the processing of ticketing requests, as well as the creation and management of our automated ticketing platform. You will be our Air Ticketing ‘go-to’ person and you will help educate the business on current events and topics in the field. This role is the first of its kind at Kognitiv and you will have the opportunity to create, manage, own and grow your own department within a global organization.   Your main areas of responsibilities are (but not be limited to): Own all ticketing Assist with ARC and BSP Reconciliation Proactively look for opportunities to optimize margin and improve guest value Responding to service-related inquiries on the service desk to assist with booking, pricing and/or air inquiries Assisting clients directly with resolving airline issues Maintain queues for quality control and schedule changes     Who are you?  To be successful in this role, we are looking for someone who is passionate about travel and who brings a dynamic and energetic approach to the role. The position requires GDS experience and attention to detail is key! You bring a high level of curiosity as well as conscientiousness with you and you are a master at keeping your cool whilst you are plate spinning! Your aviation background allows you to manipulate complex itineraries for the purpose of best pricing options, utilizing published and/or contracted net fares and you have the ability to read, understand and implement airline contracts. 2+ years’ experience with Amadeus and/or Travelport (Sabre a bonus) Process ticket requests in multiple GDS systems, including exchanges and refunds Understanding of BSP and IAR settlements ARC/BSP Debit Memos and Credit Memos Interest in current events within the Travel Industry We are an energetic, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!     Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.   Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.
Legacy Travel Group South Bend, IN, USA
Aug 20, 2019
Full time
  Position: Full-Time (Office-based) Travel Agent Starting Date: Immediate Fill Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location. We are looking for an experienced travel agent.  Additional product, destination, and systems training will be provided.  Knowledge of Client Base and Sabre GDS is a plus. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team. For the right candidate, there is potential for eventual advancement.   Job Duties and Description Sell domestic, international and custom travel packages using established procedures Able to recommend and sell our preferred vendors and suppliers, within client needs Advise on best value, location, and mode of travel to meet client needs Receive and resolve customer related concerns and service issues in a prompt & professional manner Develop strong business relationships with our valued customers, based on a consultative sales approach Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends Record sales, track leads, maintain and update customer files in our CRM system Perform other small business related duties and tasks as necessary Some overnight travel will be required to attend staff meetings, FAMS, conferences and more. Skills Have the ability to work independently and self-motivated without excessive hand holding Collaboration is key in the travel industry so functioning well as part of team is essential Contributing to improvements and embracing enhancements in a small business setting Comfortable with research as well as attention to detail Warm and friendly customer service presence Strong consultative sales skills, vs. hard closing sales skills Professional communication skills, both written and oral, internally and externally Ability to manage multiple tasks and priorities Professional image and appearance Strong grasp of English language (written and spoken) Personal travel experience is highly valued Understanding of basic travel marketing strategies valued  Legacy Travel Group and Edgerton Travel are equal opportunity employers. To apply, please send cover letter and resume to:                                  yahnaa@legacytourtravel.com
Personnel Travel Consultants New York, NY, USA
Aug 20, 2019
Full time
Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC.   Competitive Salary / Benefits VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail,  Accuracy & Consultancy Expected Team Lead -  goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion. Sabre proficient and all current travel technology tools A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 
Travel Leaders Group Remote
Aug 20, 2019
Full time
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed. Service inbound corporate travel requests. Delivery extraordinary customer service to all Travel Leaders clients. Greet all clients with enthusiasm. Provide consultative service to travelers and travel arrangers throughout the booking process. Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed. Secure the lowest air/car/hotel rates available at time of booking. Utilization of client and Travel Leaders negotiated programs when applicable. Utilize GDS low fare search capabilities. Maintain goal expectations in the following areas: Productivity – measured by transactions per day. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance   Leadership Abilities: Has strong understanding of own skill set and development opportunities Demonstrates exceptional team work Proactively offers support when ability matches need Acts as a leader among peers Thanks peers, for support they have provided Consistently demonstrates master of the guiding principles in daily work habits Ability to provide constructive feedback to peers and leaders when appropriate Ability to handle most difficult situations May seek minimal guidance, but generally has solution at hand Able to support peers in decision making Knows when to escalate to a supervisor Strong understanding of key TLC initiatives and employs strong change management skills consistently 5 years’ travel selling experience 5+ years’ customer service experience, preferably in the travel industry Exceptional/above & beyond, proactive customer service approach Fluent in Spanish and English language strongly preferred Ability to work between the hours of 10am-7pm EST required Excellent travel industry knowledge Mastery in WorldSpan GDS, with experience in multiple GDS’ GDS formats, short cuts, enhancements, pricing. Corporate travel experience required Expert in international travel bookings and process Experienced handling of multiple accounts Exceptional communication skills both written and oral Embrace change, adaptable, viewed as a leader
Kognitiv Mississauga, ON, Canada
Aug 20, 2019
Full time
About the Role: Travel Nation – a subsidiary of Kognitiv - is looking for  Air Agents  to join our growing team. You will be responsible for managing and supporting online bookings as well as air reservations. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!   Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform Manage and support online bookings, multiple queues and inboxes. Work directly with Travel Nation and other designated brand customers and/or their travel advisors. Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary. Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities. Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements. Who are you? MUST HAVE GDS EXPERIENCE TO APPLY Strong ability to multi-task in a fast-paced environment Excellent interpersonal and communication skills (both written and verbal) Exceptional customer service skills Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved Strong GDS skills, specifically Travelport / Apollo Ability to handle re-issuing BSP and ARC documents through Apollo Ability to work independently as well as part of a team from Mississauga location 2-3 years of Travel Industry experience or travel education equivalent TICO Certified     Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
Kognitiv Mississauga, ON, Canada
Aug 20, 2019
Full time
We are looking for  Travel Sales Agents  to join our growing team in Mississauga! You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do: We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role: Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?  TICO CERTIFICATION - is a mandatory requirement  Strong sales and service skills Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Bilingual (other languages are an asset)   Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
Personnel Travel Consultants New Jersey, USA
Aug 08, 2019
Full time
Reservations/Operations Manager  The reservations/operations manager is responsible for team leadership and ensuring impeccable client, vendor service is always provided. This role is also accountable for the strategic implementation of the correct and consistent functioning of the reservations / operations center. The manager must assess the operation for accuracy, consistency, and capability daily, ensuring all the proper tools are available for this effective delivery.   Hiring, training, coaching, and leading operations/reservations associates and consultants as they provide support for clients/vendors  Implement the processes and practices of our new CRM system with training, coaching, to leading operations/reservations associates and consultants   Leading team meetings, to better understand issues and barriers to success, educating and coaching employees on processes and practices, and setting expectations for the team.  Assisting other management team members in identifying trends and establishing team goals.  Ensuring staff members are achieving desired service levels and taking corrective action, as needed.  Preparing reports and analyzing call/informational data to improve processes, ensure resources are properly allocated, and maximize efficiency and client satisfaction.  Authorizing replacements or refunds.  Taking on other tasks or projects to support employees, other managers, and operations.  Work collaboratively to support and promote the company’s values and vision.  Develop reward, recognition and motivation techniques to maintain employee satisfaction.  Work in partnership with product and other departments to ensure seamless adoption of all client satisfaction goals, objectives and initiatives.   Assess and develop a foundation of procedures to evaluate operational/reservation growth from $7 to $10 million, $10 to $15 million and $15 to $20 in sales.  Contribute towards the achievement of company’s strategic and operational objectives    5+ years of business/leadership experience  Higher education in business management or related field or equivalent experience required   Thorough understanding of operations, architecture, and supervisory philosophies  Proven leader with outstanding communication skills and practices  Ability to invigorate others  Detail oriented in process and execution  Process driven  Ability to analyze problems and formulate solutions  Good judgment and logic with the ability to make rapid decisions using a defined framework, process, and metrics  Area Knowledge – systems, processes, scripts, users/customers, people  Proficiency with computers, Microsoft Office Applications preferred (i.e. Word, Excel, Outlook) 
Travel Leaders Group 11111 Santa Monica Blvd, Los Angeles, CA, USA
Aug 08, 2019
Full time
All Star Travel Group delivers highly-personalized services for the multitude of concierge and travel demands of its elite clientele, all of whom require immediate responsiveness, fully-researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times. All Star Travel Group is seeking a seasoned Leisure Operations Supervisor. The Los Angeles-based agency caters to an extremely elite clientele, most of whom are some of the biggest names in the entertainment industry, to create the ultimate in bespoke luxury travel experiences. As such, the ideal candidate with possess solid and specialized knowledge of luxury hotels, destinations, tour operators/DMC’s and relevant contacts worldwide. This is a client-facing role, and as such, candidates should be able to converse eloquently and confidently with a wide variety of strong personalities. We are located in West LA. We have a huge panoramic view of Santa Monica. We have a very diverse office with lots of age groups and fun personalities! Come Join our growing team! Responsibilities: Must have advanced skills using the Sabre reservations system to book air, car and hotel, and for invoicing and ticketing also in Sabre. Be adept at using the internet to research destinations, accommodations, travel advisories, reviews and costs in order to best meet customers’ travel objectives. Must be experienced with the delicate hand holding of dealing with High Profile VIPs, and have the confidence to guide them towards making the right choices for their trips. Must possess extensive knowledge of fine hotels and resorts the world over, ranging from the major big cities to smaller exclusive destinations, favored by a high net-worth clientele. Must be able to prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing and accounting related to the same. Will handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the agency. Qualifications: Minimum 5 years recent experience as a full-time travel agent, booking domestic and international travel in Sabre, using public and private carriers. Must be familiar with travel industry standard references, electronic and printed, as needed for the effective and timely completion of all work. 5 years minimum  recent  experience booking Tickets in NATIVE Sabre.
Travel Leaders Group 11111 Santa Monica Blvd, Los Angeles, CA, USA
Aug 08, 2019
Full time
All Star Travel Group delivers highly-personalized services for the multitude of concierge and travel demands of its elite clientele, all of whom require immediate responsiveness, fully-researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times. All Star Travel Group is seeking an experienced Leisure Travel Specialist. The Los Angeles-based agency caters to an extremely elite clientele, most of whom are some of the biggest names in the entertainment industry, to create the ultimate in bespoke luxury travel experiences. As such, the ideal candidate with possess solid and specialized knowledge of luxury hotels, destinations, tour operators/DMC’s and relevant contacts worldwide. This is a client-facing role, and as such, candidates should be able to converse eloquently and confidently with a wide variety of strong personalities. We are located in West LA. We have a huge panoramic view of Santa Monica. We have a very diverse office with lots of age groups and fun personalities! Come join our growing team! Responsibilities: Must have advanced skills using the Sabre reservations system to book air, car and hotel, and for invoicing and ticketing also in Sabre. Be adept at using the internet to research destinations, accommodations, travel advisories, reviews and costs in order to best meet customers’ travel objectives. Must be experienced with the delicate hand holding of dealing with High Profile VIPs, and have the confidence to guide them towards making the right choices for their trips. Must possess extensive knowledge of fine hotels and resorts the world over, ranging from the major big cities to smaller exclusive destinations, favored by a high net-worth clientele. Must be able to prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing and accounting related to the same. Will handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the agency. Qualifications: Minimum 5 year recent experience as a full-time travel agent, booking domestic and international travel in Sabre, using public and private carriers. Must be familiar with travel industry standard references, electronic and printed, as needed for the effective and timely completion of all work. 5 year minimum  recent  experience booking Tickets in NATIVE Sabre
Travel Leaders Group Pensacola, FL, USA
Aug 08, 2019
Full time
Travel Leaders Leisure Group is currently searching for a Leisure Agent to join our team in Pensacola, FL.  The role will sell  cruise and land vacations by providing exceptional customer service to Travel Leaders Leisure Group clients. Sales expertise, attention to detail along with strong product and industry knowledge are mandatory.  Continually promote to clients and prospects new opportunities, respond to client issues and adapt policies to meet their needs. Staying well-informed of industry changes and client desires is both challenging and rewarding. Responsibilities Provide exceptional customer service resulting in repeat business and referrals. Meet or exceed annual sales revenue target. Increase sales through developing and maintaining a network of clients and anticipating their needs. Build and maintain strong client relationships (new and existing). Provide cruise line, destination, and itinerary recommendations to clients. Consult with clients on various insurance, hotel, and other ancillary options. Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with vendors to resolve issues. Respond quickly and proactively to client requests. Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc. Provide input in company strategy and sales direction. Demonstrate sound judgment in actions relating to overall sales revenue,including but not limited to client gifts and amenities. Perform client communications (electronic/phone/U.S mail) with various sales campaigns . Communicate to Sales and Support teams all pending issues, client requests and items that may need attention while out of the office. Participate in other duties and projects as assigned by Director of Leisure. Qualifications College degree or Travel School preferred Minimum 2 years of experience in servicing premium travel clientele Extensive travel a plus Proven customer service and sales skills, proactive with clients Critical thinking skills to resolve customer issues Ability to recognize when management involvement is necessary Proven ability to promote and market to clients Proven ability to foster and value client and team relationships Excellent written, verbal and interpersonal communication skills Outstanding organizational skills and attention to detail-including multitasking Ability to work under pressure while maintaining a high level of accuracy Travel Industry knowledge including worldwide destinations and premium cruise and tour suppliers Proficient in industry technology Knowledge of word, excel and outlook