Consider this a cheat sheet to expressing yourself like an expert during your interview.
You’re on an interview for your travel job dream, but the interviewer asks you about taking FAM trips. You reply, “I love taking my family on a trip.”
Not what he meant. FAM trips are familiarization trips where a travel agent or tour operator visits a destination, resort or hotel to learn all about it.
To prevent anymore potentially embarrassing mistakes, here is a list of vocabulary words you should at least be familiar with before your interview:
Accommodation: a room for rent in a hotel, B&B, motel, resort or other place that provides room for rent.
Add-on: An adventure, amenity or other extra that a traveler ‘adds-on’ during the booking process.
Bargain Site: A website that sells discounts on shows, tours, hotels, and other travel events.
Bed & Breakfast: Small, homey accommodations for the traveler that often comes with a home-cooked meal.
Booking: Once a traveler ‘books’ – whether it’s a hotel room, car rental, resort trip or tour, it’s considered a sale.
Certified Tour Professional (CTP): This is a title of someone who has completed a course by the National Tour Association.
Comps: Otherwise known as complimentaries, these are items are provided free, including meals, tickets to events, airfare – pretty much anything.
Concierge: A concierge takes care of the guests and can resell tours and activities, or obtaining something that a guest needs.
CVB: This is short for Convention and Visitors Bureau, the organization that promotes the area to tour operators, meeting planners and convention organizers.
Destination Management Company: A destination management company, or DMC, is the company with its boots on the ground, providing assistance and insight to travelers and their agents.
Global Distribution System: A global distribution system is a computer reservation system that allows a travel company to manage its airline, hotel and car reservations and talk to its customers at the same time.
Hostel: A super inexpensive way to travel, a hostel is typically a dorm style accommodation, where there are shared facilities.
OTA: This is an abbreviation for Online Travel Agency, which is a system that consumers can use to make reservations for their trip.
Overbook: This is exactly how it sounds. A hotel, tour or airline, books more people than they can accept.
Promo Codes: Just like shopping on the internet, a promo code can be used for tours, hotels, and pretty much any part of a trip. A promo code is used at checkout and the consumer receives a discount.
Tour Operator: A company that operates a tour with a particular specialty. For example, you can join a tour of Scotland and its castles or purchase a tour of Italy and its wineries.
Travelogue: This is a blog that specializes in the travel industry.
Unrestricted Fare: This is a flight with no discounts.
This is only a short list, but may give you step up on the competition.