12 Customer Service jobs

 Corporate Travel Agent (Floater Position)   Our client is looking for an Experienced Corporate Travel Agent (Floater) position can be virtual, however must be able to commute to New York City for on-sit coverage.  Must be available to work between the hours of 8:00 am – 9:00 pm EST, (most shifts will be 8:30 am – 5:30 pm or 9:00 am – 6:00 pm EST).   Must be able to handle multi prestigious accounts, proficient on SABRE GDS   --At least 5 years of experience as a corporate travel agent --Strong International and Domestic corporate travel skills --Excellent SABRE skills  --Strong service focus and customer orientation for high end travelers  --Ability to function in a fast-paced, demanding environment --Ability to float to our New York on-site clients (occasionally)  

Responsible for managing assigned client portfolio of global accounts to include but not limited to client retention, supplier negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues. Client Retention Increase revenues by means of Up-Selling and Cross-Selling Ensure billing is accurate, on time and compliant to the client agreement Decrease days of outstanding Accounts Receivable, if applicable Increase payments by credit card or BTA, if applicable Measure & Achieve Customer Satisfaction Achieve Service Level Agreement (SLA) / Key Performance Indicators (KPIs) Achieve non-financial contractual / performance commitments MIS/BI: Accurate, Timely, Delivery Method Responsible for the coordination of all central communication internally of client's global initiatives or interests. Work with Global/Regional/Local Client Travel Managers to create supporting regional business plans/initiatives to support the global plan. Umbrella policy implementation and communication to all regions, including budgets, SLAs, etc. Develop: Working with client and team, identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines.  Implement: Create action plan to implement each program objective with actions and timelines. Measure and Report Results: Put into place tracking and reporting for each objective and indicator. Account Reviews: Plan and execute quarterly business review.  Plan annual strategic business review.  Create actions for deficiencies. Develop sales strategy for non-participating countries Oversee the implementation of new business, working closely with implementation team to ensure customer expectations are met. Responsible for overall relationship with client at multi-national level. Establish and maintain relationships with key customer decision makers at all levels within the customer organization Develop and maintain strategic global supplier relationships Up-sell and cross-sell products and services that meet client's needs Introduce consulting services to enhance program Identifies opportunities to use global technology tools and new processes. Communicates customer operations requirements to all owned, partner and affiliate servicing locations. Escalates operational issues without personally taking on responsibility of solving the issue. Develops business continuance plans Work with client to establish reporting requirements and methods. 5+ yrs. travel industry experience in account management or management role Experience implementing & managing global clients Thorough knowledge of business travel management Thorough knowledge of travel industry technology Strong business knowledge Effective communication skills (oral, written & presentation) Ability to travel domestically & internationally on as needed basis  

Travel Nation - a subsidiary of Kognitiv - is looking for  Travel Sales Agents  to join our growing team. You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do; We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role;   Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?   TICO CERTIFICATION Strong sales and service skills Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Bilingual, other language speaking is an asset Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada

Experienced Corporate VIP Travel Agent  -  Proficient on Sabre Location Midtown, Manhattan – Corporate Law Firm Sabre proficient and all current travel technology tools A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity VIP Travel Consultant -  VIP Corporate Travel Consultant must be able to deal with High Level Executives, VIP Cliental - must possess exceptional written, verbal, communication & customer service skills, - Sabre GDS Skills - Complete knowledge of Travel Arrangements, air, car, hotel & ground transportation, Corporate Jet & Charter, exceptional knowledge and understanding of international pricing & procedures.  Works well independently & with team. Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience/proficiency Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail   If you are interested in the opening, please submit your resume.  Travel Agent Questionnaire General Application  

Global Travel Management searching for solid stable industry professionals to service multi-client portfolio.  The ideal candidate will have either inside sales and or customer service in their background along with travel industry.  Travel industry experience consists of corporate, airline, hotel, or car rental.  Service is key!  Position is based in Tampa, Florida and requires exceptional organizational and communication skills to help with post implementations.  The right candidates will help new clients adapt & adopt the TMC's corporate policies.  Position cannot be virtual!

Corporate Travel Agent - Proficient on Sabre - on-site  in Syosset, NY   The agent for this position will provide flight, fare information and customer service for all incoming calls as well as make outbound call to offer assistance with confirming airline reservations. This person manages incoming calls, outgoing calls and email communication for air inquiries as well as communicating and working with the airline carriers. This position requires working on the client in-house reservations system, the airline reservation system, phones and general computer programs.   Minimum 5 years current hands on Sabre experience, travel agent experience and call center experience preferred. Excellent standard of verbal and written communication In depth geographical knowledge and International experience required Strong skills in time management, setting priorities and meeting deadlines with accuracy and attention to detail Excel and word experience preferred Ability to work independently was well as collaborate with team members Ticketing experience required and knowledge of International fares. Flexible and able to manage last minute changes

Responsible for managing assigned client portfolio of global accounts to include but not limited to client retention, supplier negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues. Client Retention Increase revenues by means of Up-Selling and Cross-Selling Ensure billing is accurate, on time and compliant to the client agreement Decrease days of outstanding Accounts Receivable, if applicable Increase payments by credit card or BTA, if applicable Measure & Achieve Customer Satisfaction Achieve Service Level Agreement (SLA) / Key Performance Indicators (KPIs) Achieve non-financial contractual / performance commitments MIS/BI: Accurate, Timely, Delivery Method Responsible for the coordination of all central communication internally of client's global initiatives or interests. Work with Global/Regional/Local Client Travel Managers to create supporting regional business plans/initiatives to support the global plan. Umbrella policy implementation and communication to all regions, including budgets, SLAs, etc. Develop: Working with client and team, identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines.  Implement: Create action plan to implement each program objective with actions and timelines. Measure and Report Results: Put into place tracking and reporting for each objective and indicator. Account Reviews: Plan and execute quarterly business review.  Plan annual strategic business review.  Create actions for deficiencies. Develop sales strategy for non-participating countries Oversee the implementation of new business, working closely with implementation team to ensure customer expectations are met. Responsible for overall relationship with client at multi-national level. Establish and maintain relationships with key customer decision makers at all levels within the customer organization Develop and maintain strategic global supplier relationships Up-sell and cross-sell products and services that meet client's needs Introduce consulting services to enhance program Identifies opportunities to use global technology tools and new processes. Communicates customer operations requirements to all owned, partner and affiliate servicing locations. Escalates operational issues without personally taking on responsibility of solving the issue. Develops business continuance plans Work with client to establish reporting requirements and methods. 5+ yrs. travel industry experience in account management or management role Experience implementing & managing global clients Thorough knowledge of business travel management Thorough knowledge of travel industry technology Strong business knowledge Effective communication skills (oral, written & presentation) Ability to travel domestically & internationally on as needed basis

Corporate Travel - Highly Skilled Sabre Agent - remote position – hours 11:00 am – 7:30 pm EST Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing.  Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire Sabre Skills Assessment

Travel Operations Support Specialist, position can be virtual - Expert Knowledge of Sabre GDS The responsibilities include but not limited to: Provide overall customer service and support for the agents and independent contractors (“ICs”) Must be fully versed with the following: GDS-Sabre with 5 years of experience Fully versed in all departments Agresso/Back office a plus Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing. Will contact Sabre GDS helpdesk for any issues that require sabre support. Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution. Escalate complex problems to higher level of expertise within the organization or vendor. Direct agents to proper department or branch managers as required for issue resolution. Provide timely response to IC/Agent questions and issues Advise Operations Manager when IC/Agent training is needed

Great Opportunity for someone looking to get back into the Travel Industry     Corporate Travel Agent – Apollo – Must have Travel Industry Experience (however, will re-train for someone that has been out of the industry).   Must know all facets of corporate Travel, Air, Cars & Hotels - Bi-Lingual English/Spanish a Plus Apollo GDS experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

Are you in the Travel Industry & looking for a change?  If you are articulate with a good business mind, we have an opening for an Account Manager; the liaison between the Corporate Client and Agency.  This position requires local presence. Hamilton, Miller, Hudson & Fayne Travel Management Corporation (HMHF) specializes in business travel management worldwide. By leveraging both the expertise of our people and leading-edge technology, HMHF works to maximize our clients travel investment through incremental cost savings; service and security.    Specialties: Travel Management Consulting, International Travel, and Intuitive Proprietary Travel Technology. The main responsibility is to consult and assist clients in the management and control of their travel related expenses in order to increase value and generate cost savings while at the same time, enhancing the customer’s experience. Other responsibilities include:  Ability to manage multiple tasks and changing priorities Capability of maintaining a favorable company image when interfacing with outside sources Ability to work independently, exercising discretion and judgment Excellent customer service skills required Effective oral and written communications skills required Ability to demonstrate personal and organizational integrity Maintain positive client and co-worker relationship by establishing, developing, and maintaining trust and client loyalty over time and through changes Capability of working in a team environment Assisting in special projects Prior travel industry/hospitality experience preferred Benefits include: Competitive salary, health, dental, life and 401k plan Please submit your resume to HR@hmhf.com.