16 Customer Service jobs

Experienced International Group Air Agent to work for a Tour Operation Company (on-site position) Looking for an experienced  HIGH-LEVEL international Group Air Agent   Proficient SABRE GDS   Applicant must be bright, articulate, organized and have the ability to multi-task. Full knowledge of Ticketing including refunds, re-issues & exchanges Experience in using MS Word and Excel software packages Excellent Interpersonal Skills Proficient knowledge of the travel industry

Primary duties include acquiring new corporate and group business, as well as maintaining and expanding corporate and group business from our current accounts. Assist with promoting all company products and services to increase overall sales Sales Related Duties Engage in sales activities to acquire new corporate and group accounts. Prepare travel management proposals and conduct presentations for corporate and meeting & incentive group inquiries. Prepare and distribute sales kits to current clients and prospective clients including brochures and flyers.   Be fully knowledgeable with all companies’ product and services. Be able to fully demonstrate our products and services with presentations to our prospective and/or current clients. Assist to promote and market all company products and services to current and prospective clients; including Corporate Department, M.I.C.E. Department, Hotel Department, Japan Rail Passes, and travel insurance, etc. Attend out of state business trips to solicit new business when necessary. Perform regularly scheduled visits to existing accounts to maintain good client relationship and communicate important industry news and service information Assist with the planning of sales promotions and the preparation of marketing tools and advertising materials Submit monthly sales activity reports through ZOHO, including information on new accounts, prospective accounts, group sales, group activity, problems, sales calls to other states, goals for next month, general topics, etc. Troubleshooting for problems with corporate or group accounts or vendors 3-5 years of sales management experience. Strong outside sales background in the travel industry or similar field. Strong communications and written skills. PC and computer literate.   High School Diploma, College degree preferred. Ideal candidate will be fluent in English and Japanese.

CORPORATE TRAVEL CONSULTANT – SABRE GDS Experience – Looking for 5 Agents to grow Travel Department for expansion of New Business – Center City Philadelphia  Competitive Salary & Benefits Handling reservations and ticketing. Current Experience / Consistent Job Stability Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently

Seeking After-Hours Agents - Evenings/Overnight & Weekends EXCELLENT – EXCELLENT PAY  Experienced Corporate Travel Agent - Proficient on Sabre Sabre proficient and all current travel technology tools A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.  The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved.  The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns. Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations. 3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming 3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus) 3-5 years’ experience programming in a .NET environment - preferred but not required iQCX experience is a plus Agent GDS Questions (formats, workflow, processes) Agent & Agency Implementations GDS Software installation & support TripCase agent & client support/corporate client setups Hotel Rate Code Updates Agent processing questions and concerns Miscellaneous Ticketing and Processing Requests Review Bookings for Fraud Sabre Profiles Issues Thrives in a fast-paced environment and able to handle multiple responsibilities. Excellent oral and written communication skills and attention to detail Advanced knowledge of the travel industry

Agency Operations Specialist This is a virtual position, however ideal candidate should be in the Northeast USA   The responsibilities include but not limited to: Provide overall customer service and support for the agents and independent contractors (“ICs”) Must be fully versed with the following: GDS-Sabre with 5 years of experience Fully versed in all departments Agresso/Back office a plus Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing. Will contact Sabre GDS helpdesk for any issues that require sabre support. Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution. Escalate complex problems to higher level of expertise within the organization or vendor. Direct agents to proper department or branch managers as required for issue resolution. Provide timely response to IC/Agent questions and issues Advise Operations Manager when IC/Agent training is needed

Various Openings for Saber/Apollo/Amadeus Agents in the Chicago Area -  office & on-site locations  Corporate Travel Agent – Sabre/Apollo/Amadeus – Greater Chicago Area Current Sabre/Apollo/Amadeus experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently and with a team

Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.  The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved.  The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns. Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations. 3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming 3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus) 3-5 years’ experience programming in a .NET environment - preferred but not required iQCX experience is a plus Agent GDS Questions (formats, workflow, processes) Agent & Agency Implementations GDS Software installation & support TripCase agent & client support/corporate client setups Hotel Rate Code Updates Agent processing questions and concerns Miscellaneous Ticketing and Processing Requests Review Bookings for Fraud Sabre Profiles Issues Thrives in a fast-paced environment and able to handle multiple responsibilities. Excellent oral and written communication skills and attention to detail Advanced knowledge of the travel industry

Agency Operations Specialist This is a virtual position, however ideal candidate should be in the Northeast USA   The responsibilities include but not limited to: Provide overall customer service and support for the agents and independent contractors (“ICs”) Must be fully versed with the following: GDS-Sabre with 5 years of experience Fully versed in all departments Agresso/Back office a plus Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing. Will contact Sabre GDS helpdesk for any issues that require sabre support. Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution. Escalate complex problems to higher level of expertise within the organization or vendor. Direct agents to proper department or branch managers as required for issue resolution. Provide timely response to IC/Agent questions and issues Advise Operations Manager when IC/Agent training is needed

Seeking Experienced Leisure Agent, New York City - High End  Clientele / Luxury Leisure  Leisure Travel Agent – Sabre GDS Experience Provide full-service leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing, cars Check availability and process bookings handle client request from initial inquiry to client departure and follow up Offer multiple options for clients Trip research including destination, points of interest, regulations, etc.  Sabre GDS Experience Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing Must be proactive with an ability to work independently and in a team Strong organizational skills required to maintain up to date and accurate records and client correspondence – Strong Writing Skills & Communication Knowledge of International Travel Trends Experienced Leisure Travel Agent to handle High End Leisure Travel - full knowledge of all aspects of Travel– (Booking International & Domestic)  Customized (FIT) International Travel Planning Experience with International air reservations Excellent Computer Skills (Microsoft Office Suite Programs)   Experience in Leisure Travel, FIT’S

Corporate Travel Agent – West Coast USA – hours 8:30 am – 6 pm PST - Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing. Current Experience / Consistent Job Stability Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972  -  Sabre Assessment

Corporate Travel Agents (3 Positions Available) In-House in Deerfield, IL - Highly Skilled Sabre Agent –  Hours 8:00 am – 5:30 pm CST Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing. Current Experience / Consistent Job Stability Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972  -  Sabre Assessment

Immediate need for a Japanese/English Corporate Travel Agent .   Virtual Position Must be able to read, speak and write Japanese. Proficient on Sabre GDS  Must know all facets of Corporate Travel, Air, Cars & Hotels.   Current Sabre experience /Current Travel Agent Experience Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking, both English & Japanese Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.  Great work ethic and highly responsible. 

Various Openings for Saber/Apollo/Amadeus Agents in the Chicago Area -  office & on-site locations  Corporate Travel Agent – Sabre/Apollo/Amadeus – Greater Chicago Area Current Sabre/Apollo/Amadeus experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently and with a team

Temporary Positions for Apollo Agents– Must have current experience on Apollo GDS & as a Travel Agent (possibility of temp to perm position)   Great opportunity for a well-organized agent that has great Apollo skills, Handling reservations and ticketing.  Current Apollo experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

Several Opening for Corporate Travel Consultants - Highly Skilled Sabre Agent - remote position – hours  9:00 am – 6:00 pm EST and/or 9:00 am – 6:00 PST (Must be available to travel to NJ/NY for training)  Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing.  Handles reservations and ticketing for corporate clients by email or phone calls. Handles all elements of travel including and not limited to airfare, cars, hotels, airport parking, car service, visas, passports, etc. Observes, receives and otherwise obtains information from all relevant sources including all websites and GDS to provide accurate information and advises to maximize cost savings and providing the highest degree of customer services. Monitors online booking accounts, issues tickets, and assists with changes, request for new bookings or other issues. Understands and illustrates a working knowledge of both online booking tools; CONCUR and DEEM. Resolves all flight issues where a traveler is at risk due to weather delays, flight schedule changes, etc. to the meet customers' satisfaction. Answers questions from clients regarding invoices, refunds, credits, no show charges, etc. Distributes invoices and statements for on time payment. Helps with any guests' special requests for personal, or leisure travel purposes. Fully understands and acts upon our customer needs at all times. Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Ability to speak, read and write Japanese is a Plus