24 Customer Service jobs

  Position: Full-Time (Office-based) Travel Agent Starting Date: Immediate Fill Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location. We are looking for an experienced travel agent.  Additional product, destination, and systems training will be provided.  Knowledge of Client Base and Sabre GDS is a plus. If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team. For the right candidate, there is potential for eventual advancement.   Job Duties and Description Sell domestic, international and custom travel packages using established procedures Able to recommend and sell our preferred vendors and suppliers, within client needs Advise on best value, location, and mode of travel to meet client needs Receive and resolve customer related concerns and service issues in a prompt & professional manner Develop strong business relationships with our valued customers, based on a consultative sales approach Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends Record sales, track leads, maintain and update customer files in our CRM system Perform other small business related duties and tasks as necessary Some overnight travel will be required to attend staff meetings, FAMS, conferences and more. Skills Have the ability to work independently and self-motivated without excessive hand holding Collaboration is key in the travel industry so functioning well as part of team is essential Contributing to improvements and embracing enhancements in a small business setting Comfortable with research as well as attention to detail Warm and friendly customer service presence Strong consultative sales skills, vs. hard closing sales skills Professional communication skills, both written and oral, internally and externally Ability to manage multiple tasks and priorities Professional image and appearance Strong grasp of English language (written and spoken) Personal travel experience is highly valued Understanding of basic travel marketing strategies valued  Legacy Travel Group and Edgerton Travel are equal opportunity employers. To apply, please send cover letter and resume to:                                  yahnaa@legacytourtravel.com

IMMEDIATE NEED:  Temporary Position – Apollo Agents Our client has an immediate need for 3-4 temporary Corporate Travel Agents   Requirements: Apollo experience, domestic and international skills, booking builder would be a plus. Hours would be M-F 11:00 am to 7:00 pm CST - (some flexibility if you prefer part time such as 3:00 pm to 7:00 pm CST). Assignment would be through Oct 31st. Must have current Apollo experience.

VIP Corporate Travel Consultants - on-site in NYC - Salary up to $90K for the right person. 37.5-hour work week (working hours are between 8:30 am – 6:00 pm) SABRE GDS – Working on High Profile Account Financial Account Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills Attention to Detail Accuracy & Consultancy Expected Proficient on SABRE / Booking both Domestic & International Travel

Corporate Travel – Team Leader – hands on position – located in New York City   Hands on - Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.   Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner. Mentor and develop the team so they deliver white glove service to all clients Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients   Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule, Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA. Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member. Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions. Promote Company’s core value and mission statement.   Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team). Ensure that all advisors follow all standard operating procedures. Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.   Proficiency on Sabre GDS a must. Ability to work well under stress and with tight deadlines. Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing. Must be proactive with an ability to work independently and in a team with direction from a manager. Strong organizational skills required to maintain up to date and accurate records and client correspondence. 7+ years of experience as a travel advisor necessary. 3+ years of supervisory experience required

Entertainment Travel Agent – West Coast Dedicated account- Sabre- Must have either entertainment or production experience- day hours range between 6:00 am -9:00 pm PST- also have a 3:00 pm-12:00 midnight PST and weekend shifts -      Competitive Salary / Benefits Sabre proficient and all current travel technology tools Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Entertainment or production experience Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

Sales – Group Tour Operation Wonderful opportunity for an outgoing energetic person Working for a Tour Operation Company - Selling their products - B2B / B2C Competitive Salary – Generous Commission Structure. The ideal candidate will be based in Arizona, will manage existing group accounts in these territories as well as develop new group accounts while displaying leadership, entrepreneurial attitude and being good team players. Qualifications Increase and generate sales in an assigned territory Proven track record of developing new business Must have excellent presentation skills to effectively make the sale Manage accounts successfully using our CRM system - Salesforce Developing, managing and nurturing new Group Travel business partnerships and accounts to accomplish volume and our profit goals is key to these positions.

Corporate Travel Agents – Proficient on Sabre -Fast Paced Environment Must be adaptable to new technologies/technology savvy.  (Call Center Environment) working with Multi Accounts - Domestic International Split 50/50 -   Shifts available (Virtual Positions) Monday – Friday 11:00 am – 8:00 pm EST Four 10 Hour Days – Wednesday – Friday 12:30 pm – 11:00 pm & Saturday 11:00 am – 10:00 pm EST Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently

Corporate Travel Agents – Sabre -Must be adaptable to new technologies.  • Must have a proven track record with job stability  Several positions available Location – Philadelphia, PA ( Must be able to work in Philadelphia/On-Site Locations ) this is not a remote position Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently

Experienced International Group Air Agent to work for a Tour Operation Company (on-site position) Looking for an experienced  HIGH-LEVEL international Group Air Agent   Proficient SABRE GDS   Applicant must be bright, articulate, organized and have the ability to multi-task. Full knowledge of Ticketing including refunds, re-issues & exchanges Experience in using MS Word and Excel software packages Excellent Interpersonal Skills Proficient knowledge of the travel industry

Primary duties include acquiring new corporate and group business, as well as maintaining and expanding corporate and group business from our current accounts. Assist with promoting all company products and services to increase overall sales Sales Related Duties Engage in sales activities to acquire new corporate and group accounts. Prepare travel management proposals and conduct presentations for corporate and meeting & incentive group inquiries. Prepare and distribute sales kits to current clients and prospective clients including brochures and flyers.   Be fully knowledgeable with all companies’ product and services. Be able to fully demonstrate our products and services with presentations to our prospective and/or current clients. Assist to promote and market all company products and services to current and prospective clients; including Corporate Department, M.I.C.E. Department, Hotel Department, Japan Rail Passes, and travel insurance, etc. Attend out of state business trips to solicit new business when necessary. Perform regularly scheduled visits to existing accounts to maintain good client relationship and communicate important industry news and service information Assist with the planning of sales promotions and the preparation of marketing tools and advertising materials Submit monthly sales activity reports through ZOHO, including information on new accounts, prospective accounts, group sales, group activity, problems, sales calls to other states, goals for next month, general topics, etc. Troubleshooting for problems with corporate or group accounts or vendors 3-5 years of sales management experience. Strong outside sales background in the travel industry or similar field. Strong communications and written skills. PC and computer literate.   High School Diploma, College degree preferred. Ideal candidate will be fluent in English and Japanese.

CORPORATE TRAVEL CONSULTANT – SABRE GDS Experience – Looking for 5 Agents to grow Travel Department for expansion of New Business – Center City Philadelphia  Competitive Salary & Benefits Handling reservations and ticketing. Current Experience / Consistent Job Stability Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently

Seeking After-Hours Agents - Evenings/Overnight & Weekends EXCELLENT – EXCELLENT PAY  Experienced Corporate Travel Agent - Proficient on Sabre Sabre proficient and all current travel technology tools A minimum of 3+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.  The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved.  The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns. Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations. 3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming 3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus) 3-5 years’ experience programming in a .NET environment - preferred but not required iQCX experience is a plus Agent GDS Questions (formats, workflow, processes) Agent & Agency Implementations GDS Software installation & support TripCase agent & client support/corporate client setups Hotel Rate Code Updates Agent processing questions and concerns Miscellaneous Ticketing and Processing Requests Review Bookings for Fraud Sabre Profiles Issues Thrives in a fast-paced environment and able to handle multiple responsibilities. Excellent oral and written communication skills and attention to detail Advanced knowledge of the travel industry

Agency Operations Specialist This is a virtual position, however ideal candidate should be in the Northeast USA   The responsibilities include but not limited to: Provide overall customer service and support for the agents and independent contractors (“ICs”) Must be fully versed with the following: GDS-Sabre with 5 years of experience Fully versed in all departments Agresso/Back office a plus Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing. Will contact Sabre GDS helpdesk for any issues that require sabre support. Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution. Escalate complex problems to higher level of expertise within the organization or vendor. Direct agents to proper department or branch managers as required for issue resolution. Provide timely response to IC/Agent questions and issues Advise Operations Manager when IC/Agent training is needed

Various Openings for Saber/Apollo/Amadeus Agents in the Chicago Area -  office & on-site locations  Corporate Travel Agent – Sabre/Apollo/Amadeus – Greater Chicago Area Current Sabre/Apollo/Amadeus experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently and with a team

Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.  The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved.  The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns. Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations. 3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming 3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus) 3-5 years’ experience programming in a .NET environment - preferred but not required iQCX experience is a plus Agent GDS Questions (formats, workflow, processes) Agent & Agency Implementations GDS Software installation & support TripCase agent & client support/corporate client setups Hotel Rate Code Updates Agent processing questions and concerns Miscellaneous Ticketing and Processing Requests Review Bookings for Fraud Sabre Profiles Issues Thrives in a fast-paced environment and able to handle multiple responsibilities. Excellent oral and written communication skills and attention to detail Advanced knowledge of the travel industry

Agency Operations Specialist This is a virtual position, however ideal candidate should be in the Northeast USA   The responsibilities include but not limited to: Provide overall customer service and support for the agents and independent contractors (“ICs”) Must be fully versed with the following: GDS-Sabre with 5 years of experience Fully versed in all departments Agresso/Back office a plus Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing. Will contact Sabre GDS helpdesk for any issues that require sabre support. Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution. Escalate complex problems to higher level of expertise within the organization or vendor. Direct agents to proper department or branch managers as required for issue resolution. Provide timely response to IC/Agent questions and issues Advise Operations Manager when IC/Agent training is needed

Seeking Experienced Leisure Agent, New York City - High End  Clientele / Luxury Leisure  Leisure Travel Agent – Sabre GDS Experience Provide full-service leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing, cars Check availability and process bookings handle client request from initial inquiry to client departure and follow up Offer multiple options for clients Trip research including destination, points of interest, regulations, etc.  Sabre GDS Experience Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing Must be proactive with an ability to work independently and in a team Strong organizational skills required to maintain up to date and accurate records and client correspondence – Strong Writing Skills & Communication Knowledge of International Travel Trends Experienced Leisure Travel Agent to handle High End Leisure Travel - full knowledge of all aspects of Travel– (Booking International & Domestic)  Customized (FIT) International Travel Planning Experience with International air reservations Excellent Computer Skills (Microsoft Office Suite Programs)   Experience in Leisure Travel, FIT’S

Corporate Travel Agent – West Coast USA – hours 8:30 am – 6 pm PST - Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing. Current Experience / Consistent Job Stability Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972  -  Sabre Assessment

Corporate Travel Agents (3 Positions Available) In-House in Deerfield, IL - Highly Skilled Sabre Agent –  Hours 8:00 am – 5:30 pm CST Great opportunity for a well-organized agent that has great Sabre skills.  Handling reservations and ticketing. Current Experience / Consistent Job Stability Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail  Must be able to work Independently Please submit your resume along with the forms below;   General Application Travel Agent Questionnaire https://form.jotform.com/82684145594972  -  Sabre Assessment