Cain Travel

History

Founded in 1985, Cain Travel is the successor company to Viking Travel, established in 1975. Our commitment to our employees, our customers and to continual innovation on their behalf has resulted in a continual record of growth over the past 30+ years. Our human resources polices have been honored by US Presidents (Clinton '96) and we have participated in the White House Conference on Corporate Responsibility at Georgetown University.

Since 1975, Cain Travel has served the Denver Metro Area, and the Rocky Mountain Region at large. Today, we serve clients on all 6 continents and provide unified, consolidated services around the globe.

Founded by David and Linda Cain, Cain Travel is a family owned and operated business, and is now in its second generation of ownership. Cain Travel's success is in large part attributable to the management team which has been assembled over the years. This team has been intact since 1993 and is vested in the success of Cain Travel.

Cain Travel
Oct 10, 2018
Full time
Objective: To effectively, coherently and expeditiously manage the implementation & on-boarding process of the Company’s new accounts including the deployment of online booking platforms. Seeking: Cain Travel is looking for a professional, technically inclined individual able to support the implementation and on-boarding processes of our new accounts. The ideal candidate has a strong customer service disposition with excellent verbal & written communication skills to effectively communicate with the client. Title:  Implementation Specialist Qualifications: The ideal candidate is a highly motivated, outgoing & confident individual. The candidate must have strong verbal and written communication skills and is self-driven, dedicated, a quick learner, well-organized and possess uncompromising integrity. Job Requirements: Strong communication skills required.  The ideal candidate will have experience with Concur and/or Deem, effective time management and prioritization skills. This is a hands-on position that will play a critical role in welcoming a new account to the Company. This position will require the ability to successfully manage schedules, meet milestones & complete deliverables as required within the implementation process. Responsibilities • Oversee & manage multiple concurrent, complex multi-phased implementations on a regular basis • Assist the new client with the development of an implementation project plan. • Develop and maintain strong functional and technical product knowledge • Gather functional, business & travel policy requirements from client to design & configure the OBT being utilized by the client to ensure a successful launch. • Effectively communicate/document with both the new customer and the internal Cain team • Provide consultative expertise to the client, including guiding clients through key decisions and trade-offs to maintain implementation timelines. • Awareness of the effects of the implementation on the client side (users, suppliers, GDS, etc). • Lead client & internal training – design and conduct sessions both remote and, where needed, on-site • Written and verbal correspondence with our clients and staff • Return of all phone calls/emails in an efficient and timely manner – ideally within 1 hour • Adhere to all Company policies as stated in the Company manual • Actively train & support new employees entering similar roles • Travel may be required (+/- 10% of the time) Organization: This full-time position will initially be based in one of our Boulder, Colorado locations and will report to the Manager of Account Services.