ATC Travel Management, LLC

ATC Travel Management is a leading travel management company that provides travel and meeting services. Since 1995, ATC has been managing the travel for hundreds of associations and businesses and thousands of meetings nationwide. Our goal is to offer highly customized, valuable and cost effective solutions for corporate travel needs including:

  • Staff travel
  • Committee and board travel
  • Online travel portals for meeting attendees
  • Attendee benefits program
  • Site selection

ATC Travel Management recognizes that each client is unique, and we work to meet those unique needs efficiently. Instead of providing generic travel solutions, our extreme customization transforms a complex travel situation into an easy and cohesive process, leaving customers extremely satisfied.

ATC travel agents provide exceptional customer service, and ATC's reporting department provides valuable, customized reporting to key staff. Each of these departments work independently and collectively to administer flexible and efficient service, no matter the travel situation. These agents, coupled with out online customer service products, work diligently to create a customizable and unique solution to any travel situation.

ATC Travel Management, LLC Lutherville-Timonium, MD, USA
Jun 20, 2019
Full time
Create and update travel reservations for VIP clients and international travelers. Respond to requests via telephone or email. Office hours are 8:30 AM to 7:00 PM ET Monday through Friday.   Job Requirements: Applicant must be proficient with Apollo Smartpoint. Focalpoint is acceptable but must be willing to transition to Smartpoint by the end of 2019. Applicant must have a minimum of three years’ experience as a VIP/International Corporate Travel Consultant. Applicant must be a resident in the U.S. ATC does not sponsor applicants for work visas. ATC does not accept contact from staffing agencies. ATC is a virtual company. Our agents work at home and must have a quiet place to work. Applicants must possess a computer and access to the Internet using a router that will accept a Voice over Internet phone. ATC will provide the VoIP telephone and headset. Applicant must be familiar with Microsoft Office tools such as Word, Excel, and Outlook. Problem Solving & Judgment – identifies, gathers, and analyzes the most critical information needed to understand problems, makes sound, timely decisions; demonstrates integrity and sound ethics; always does the right thing. Planning & Execution  - aligns own plans with the larger work unit; prioritizes tasks and competing demands; pays attention to critical details; acts resourcefully to complete work within time and quality requirements. Business & Technical Skills - demonstrates job knowledge; understands the business; supports the ATC vision, mission, values, and strategic focus. Customer Focus - identifies key internal and external customers and their requirements; serves customers with excellence; seeks and utilizes customer feedback for improvement of products/services; treats customers with dignity and respect; delivers exceptional customer service.       Influence & Negotiation - provides sound rationale for ideas; links proposals to needs and benefits; advocates ideas with confidence; seeks to find common ground with others on points of disagreement; addresses conflicts directly and constructively. Leadership - demonstrates commitment, ownership, and a "can-do" attitude; leads self and others to accomplish critical organizational goals and objectives; champions ideas and initiatives.       Communication - conveys ideas clearly in verbal and written form; describes products/services accurately, without exaggerating or misrepresenting; listens carefully and attentively to others' ideas and opinions; provides relevant information to those who need it. Teamwork - builds good working relationships with other employees; works well across functions, locations, and levels as needed; treats others with dignity and respect; contributes productively to group and organizational outcomes; collaborates as a team player. Initiative & Drive for Results - takes initiative to make things happen; demonstrates personal drive and motivation; puts in sustained effort to accomplish desired results; produces excellence in work; contributes to rapid progress towards goals. Flexibility & Continual Learning - maintains a positive outlook and responds constructively to obstacles and difficulties; demonstrates resilience under stressful circumstances; perseveres to achieve results; readily adapts to constant change; pursues opportunities to gain new skills and knowledge.