Enterprise Events Group

About us

Since 1995, Enterprise Events Group (EEG) has done one thing exceptionally well: provide full-service, world-class global event management to Fortune 500 clients. We have the infrastructure, experience and technology of the large companies—with the high-touch, flexible approach of a small one. Our commitment to excellence has been recognized in the business press with numerous awards, including the prestigious CMI 25 list (8 years in a row!) as one of the largest and most influential full-service meeting and incentive travel management companies, and we are rated as one of the Top 50 Event Companies by Special Events magazine. Our clients come back to us year after year, not only because of the quality of our event execution and its impact on their attendees, but what it was like along the way before the opening ceremony. From board of directors meetings for 10, to conferences for 20,000 participants, EEG can develop the perfect custom-tailored event anywhere your business needs to be. We also continue to break technological barriers with our proprietary EEG360 Event Management software and the personalized registration and program infrastructure that it brings to each of our clients’ events. With more than 100 employees, we bring more than 1,000 years of combined experience in event planning to every client event we work on. Our staff’s deep industry knowledge and dedication are vital factors in our company’s success, and they are key ingredients in the “secret sauce” that distinguishes EEG. At Enterprise Events Group, we place an emphasis on excellence, not only on the services we provide, but also on the quality of people who work for us. As a leading event management company, with a sound base of Fortune 500 companies, we recognize that our success is dependent on our employees—they are the cornerstones of our company. If we surround ourselves with extraordinary people, we will most definitely achieve amazing results both as a team and for our client.

Enterprise Events Group San Rafael, CA
Sep 17, 2018
Full time
Position Summary:   Complete air, hotel, car, or tour arrangements as requested.  Individuals must focus on delivering exceptional customer service at all times. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to contain a comprehensive listing of the activities, duties, or responsibilities required of the position; additional activities, duties, or responsibilities may be assigned. Responsible for completeness of air process from air bookings to final confirmation Monitor airline ticket costs and reservations to determine if budget goals are being met and air blocks, if used,  are efficiently utilized Provide the highest degree of customer service within a strong team environment Responsible for using discretion in determining correct course of action to take with any program-related issues Track turnaround times of attendees to keep in line with client  & EEG expectations Maintain necessary proficiency for correct operations of all SABRE booking and ticketing and interfacing with Outlook, Salesforce and other IS applications as needed per program Attend Air transition and weekly team meetings and execute tasks as directed Notify Air Lead, Supervisor, or Operations Project Manager of any special attention or customer service issues Coordinate and account for air and land arrival and departure dates in conjunction with the program team Complete program ticketing as instructed Manage special attendee requests and ensure follow up. Coordinate with Sourcing Team to facilitate fare quotes and obtain specific destination information as needed. Research destination as needed for success Coordinate and assist with FIT travel and SABRE related bookings as specified   Required Travel: None Environment and Physical Demands: This position operates in a professional office environment, using standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  Competencies: Strong customer service skills Excellent communication skills Keen attention to detail Display initiative and ownership Capability of making sound judgments  Time management Diplomacy and tact   Education and Experience: Required: Minimum 4- 5 years travel industry experience Proficient in SABRE or other GDS skills Experience with Salesforce preferred Familiar with airline processes and procedures Experience booking FIT’s Current understanding of domestic and International fares and ticketing   EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination. My signature indicates I have reviewed this job description and understand the requirements, functions, and duties of this position.