Kognitiv

  • Toronto, ON, Canada

What we do;

Kognitiv is paving the way for the next era in B2B collaborative commerce - enabling consumer and hospitality brands to engage deeply and securely with their customer base. Brands can collaborate with suppliers and value-added partners, providing customers with personalized experiences.

We have created new distribution applications designed on the principles of effective commerce: value discovery, collaboration, trade and personalization. The network uses machine learning and distributed applications to analyse consumer behaviour data and identify profitable opportunities for brands and partners to leverage.

These opportunities are packaged and marketed to consumers through complete programs, backed by Kognitiv’s technology resources, applications, and expertise.

$32,000 - $35,000 weekly
Kognitiv
Jun 27, 2019
Full time
Travel Nation - a subsidiary of Kognitiv - is looking for  Travel Sales Agents  to join our growing team. You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do: We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role: Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?  TICO CERTIFICATION - is a mandatory requirement  Strong sales and service skills Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Bilingual (other languages are an asset)   Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
$35,000 - $38,000 weekly
Kognitiv Mississauga, ON, Canada
Jun 27, 2019
Full time
About the Role: Travel Nation – a subsidiary of Kognitiv - is looking for  Air Agents  to join our growing team. You will be responsible for managing and supporting online bookings as well as air reservations. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!   Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform Manage and support online bookings, multiple queues and inboxes. Work directly with Travel Nation and other designated brand customers and/or their travel advisors. Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary. Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities. Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements. Who are you? MUST HAVE GDS EXPERIENCE TO APPLY Strong ability to multi-task in a fast-paced environment Excellent interpersonal and communication skills (both written and verbal) Exceptional customer service skills Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved Strong GDS skills, specifically Travelport / Apollo Ability to handle re-issuing BSP and ARC documents through Apollo Ability to work independently as well as part of a team from Mississauga location 2-3 years of Travel Industry experience or travel education equivalent TICO Certified     Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
$35,000 - $38,000 monthly
Kognitiv Las Vegas, NV, USA
Jun 11, 2019
Full time
PLEASE NOTE:   The work schedule for this role is specifically: Tuesday - Saturday (off days: Sunday and Monday) About the role: In this role you will build air itineraries, pricing options via the company’s proprietary booking platform as well as manage online web bookings, queues and multiple inboxes. You will work directly with one of our premium brand partner’s agents and their customers ensuring optimal customer satisfaction. You will assist our partner’s team to book and confirm flight reservations, customer requests, and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client’s itinerary ensuring maximum customer satisfaction. You will also assist in rolling out best practices to the team to optimize use of an agent desktop, provide insight to search filters and best flight routes. You will maintain up to date knowledge of company’s airline contracts and policies with preferred suppliers to ensure best utilization opportunities. We are looking for a team member who is used to working in a fast-paced environment and enjoys multi-tasking without lowering service standards. You will be as passionate about customer service as we are and look tirelessly for solutions to offer customers when issues arise with their travel arrangement. You recognise which matters take priority and know how to utilise your phenomenal communication skills (both written and spoken) The work schedule for this role is specifically: Tuesday - Saturday (off days: Sunday and Monday) Who Are You? You come with experience from a fast-paced environment and you are the master of interpersonal skills: both written and spoken. We will expect you the be skilled in quality assurance and support for online bookings – the ability to review flight reservations and execute accordingly – ensuring our customers receive the highest level of service possible! You will manage all internal queues and processes as required and your experience in the business allows you to prioritise according to sales and booking season. Experienced Travel Consultant with advanced Galileo and/or Amadeus skills Ability to handle re-issuing BSP and ARC documents through Apollo Ability to refund, void and or cancel tickets effectively with little monetary impact Issue confirmation and invoices Ability to handle problem files and provide best solution for the customer Knowledge of fare classes, pricing and accounting associated with scheduled airline flights. 2-3 years of Travel Industry experience Completion of an IATA Amadeus Certificate is an advantage. You will need to be fluent in English to perform this role. (written and spoken) Good knowledge of GDS; specifically: Apollo / Amadeus / Galileo We are a visionary company with significant growth ahead of us and we are looking for extraordinary people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in the US
Kognitiv Toronto, ON, Canada
Jun 10, 2019
Full time
About the role  We currently have a brand new and exciting role as an   Air Ticketing Specialist   to come and join our downtown Toronto team.  Sitting in our Operations Team, you will report into our Air Operations Manager. In this role, you will be responsible for the processing of ticketing requests, as well as the creation and management of our automated ticketing platform. You will be our Air Ticketing ‘go-to’ person and you will help educate the business on current events and topics in the field. This role is the first of its kind at Kognitiv and you will have the opportunity to create, manage, own and grow your own department within a global organization.   Your main areas of responsibilities are (but not be limited to): Own all ticketing Assist with ARC and BSP Reconciliation Proactively look for opportunities to optimize margin and improve guest value Responding to service-related inquiries on the service desk to assist with booking, pricing and/or air inquiries Assisting clients directly with resolving airline issues Maintain queues for quality control and schedule changes     Who are you?  To be successful in this role, we are looking for someone who is passionate about travel and who brings a dynamic and energetic approach to the role. The position requires GDS experience and attention to detail is key! You bring a high level of curiosity as well as conscientiousness with you and you are a master at keeping your cool whilst you are plate spinning! Your aviation background allows you to manipulate complex itineraries for the purpose of best pricing options, utilizing published and/or contracted net fares and you have the ability to read, understand and implement airline contracts. 2+ years’ experience with Amadeus and/or Travelport (Sabre a bonus) Process ticket requests in multiple GDS systems, including exchanges and refunds Understanding of BSP and IAR settlements ARC/BSP Debit Memos and Credit Memos Interest in current events within the Travel Industry We are an energetic, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!     Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.   Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.