Corporate Travel - Account Manager

  • Personnel Travel Consultants
  • United States
  • Sep 27, 2018
Full time Business Development Customer Service

Job Description

Responsible for managing assigned client portfolio of global accounts to include but not limited to client retention, supplier negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues.

  • Client Retention
  • Increase revenues by means of Up-Selling and Cross-Selling
  • Ensure billing is accurate, on time and compliant to the client agreement
  • Decrease days of outstanding Accounts Receivable, if applicable
  • Increase payments by credit card or BTA, if applicable
  • Measure & Achieve Customer Satisfaction
  • Achieve Service Level Agreement (SLA) / Key Performance Indicators (KPIs)
  • Achieve non-financial contractual / performance commitments
  • MIS/BI: Accurate, Timely, Delivery Method
  • Responsible for the coordination of all central communication internally of client's global initiatives or interests.
  • Work with Global/Regional/Local Client Travel Managers to create supporting regional business plans/initiatives to support the global plan.
  • Umbrella policy implementation and communication to all regions, including budgets, SLAs, etc.
  • Develop: Working with client and team, identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines. 
  • Implement: Create action plan to implement each program objective with actions and timelines.
  • Measure and Report Results: Put into place tracking and reporting for each objective and indicator.
  • Account Reviews: Plan and execute quarterly business review.  Plan annual strategic business review.  Create actions for deficiencies.
  • Develop sales strategy for non-participating countries
  • Oversee the implementation of new business, working closely with implementation team to ensure customer expectations are met.
  • Responsible for overall relationship with client at multi-national level.
  • Establish and maintain relationships with key customer decision makers at all levels within the customer organization
  • Develop and maintain strategic global supplier relationships
  • Up-sell and cross-sell products and services that meet client's needs
  • Introduce consulting services to enhance program
  • Identifies opportunities to use global technology tools and new processes.
  • Communicates customer operations requirements to all owned, partner and affiliate servicing locations.
  • Escalates operational issues without personally taking on responsibility of solving the issue.
  • Develops business continuance plans
  • Work with client to establish reporting requirements and methods.
  • 5+ yrs. travel industry experience in account management or management role
  • Experience implementing & managing global clients
  • Thorough knowledge of business travel management
  • Thorough knowledge of travel industry technology
  • Strong business knowledge
  • Effective communication skills (oral, written & presentation)

Ability to travel domestically & internationally on as needed basis

 

Minimum Travel Experience Required

3-5

Manage Others?

Yes