Travel Technology - Senior Application Specialist

  • Personnel Travel Consultants
  • Northeast, USA
  • Apr 17, 2019
Full time Customer Service

Job Description

Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations.  The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved.  The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns.

Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams

Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations.

  • 3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming
  • 3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
  • 3-5 years’ experience programming in a .NET environment - preferred but not required
  • iQCX experience is a plus
  • Agent GDS Questions (formats, workflow, processes)
  • Agent & Agency Implementations
  • GDS Software installation & support
  • TripCase agent & client support/corporate client setups
  • Hotel Rate Code Updates
  • Agent processing questions and concerns
  • Miscellaneous Ticketing and Processing Requests
  • Review Bookings for Fraud
  • Sabre Profiles Issues
  • Thrives in a fast-paced environment and able to handle multiple responsibilities.
  • Excellent oral and written communication skills and attention to detail
  • Advanced knowledge of the travel industry

GDS Required

Sabre  

Minimum Travel Experience Required

3-5

Manage Others?

Yes