Agency Operations Specialist

  • Personnel Travel Consultants
  • Northeast, USA
  • Apr 17, 2019
Full time Customer Service Operations manager

Job Description

Agency Operations Specialist

This is a virtual position, however ideal candidate should be in the Northeast USA

 The responsibilities include but not limited to:

  • Provide overall customer service and support for the agents and independent contractors (“ICs”)
  • Must be fully versed with the following:
    • GDS-Sabre with 5 years of experience
    • Fully versed in all departments
  • Agresso/Back office a plus
  • Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing.
  • Will contact Sabre GDS helpdesk for any issues that require sabre support.
  • Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution.
  • Escalate complex problems to higher level of expertise within the organization or vendor.
  • Direct agents to proper department or branch managers as required for issue resolution.
  • Provide timely response to IC/Agent questions and issues
  • Advise Operations Manager when IC/Agent training is needed

GDS Required


Minimum Travel Experience Required