Agency Operations Specialist
This is a virtual position, however ideal candidate should be in the Northeast USA
The responsibilities include but not limited to:
- Provide overall customer service and support for the agents and independent contractors (“ICs”)
- Must be fully versed with the following:
- GDS-Sabre with 5 years of experience
- Fully versed in all departments
- Agresso/Back office a plus
- Deep knowledge of Sabre GDS errors that involve ticketing, hotels, suppliers and non-arc invoicing.
- Will contact Sabre GDS helpdesk for any issues that require sabre support.
- Responsible for handling calls, and emails in service desk. Facilitating from point of contact to resolution.
- Escalate complex problems to higher level of expertise within the organization or vendor.
- Direct agents to proper department or branch managers as required for issue resolution.
- Provide timely response to IC/Agent questions and issues
- Advise Operations Manager when IC/Agent training is needed