Corporate Travel Agent

  • Personnel Travel Consultants
  • NY, NJ, CA, IL
  • Apr 17, 2019
Full time Corporate Travel Agent International Corporate Agent

Job Description

CORPORATE TRAVEL CONSULTANT – GDS Experience Apollo/Sabre (Apollo Preferred)

This position is primarily responsible for arranging air, hotel and rental car reservations for individual customers and corporate clients. This includes customer service and account maintenance responsibilities as well.

This is an in-house position; however, Company has 4 Locations to work from (New York City, Hasbrouck Heights, NJ, Itasca, IL or Gardena, CA) 

Air, Hotel & Car Reservations and Other Consultant Duties

Book domestic and international air reservations via Apollo (computer reservation system), directly with the airline or through the internet

  • Full knowledge of International ticketing procedures, commission programs, promotions, etc.
  • Check and offer lower fare options to client (same or other carriers, different times or dates, alternate airports, etc.)
  • Handle air reservations for revenue tickets as well as mileage awards or other type of free tickets
  • Arrange upgrades through client’s frequent flyer accounts; upgrade certificates from airlines, negotiated program with airlines, etc.
  • Void, exchange and refund issued tickets
  • Prepare MCOs for paper ticket surcharges
  • Charge appropriate transaction fee for service rendered
  • Reconfirm and push wait-list for International air reservations
  • Communicate/reconfirm with client for the specifics such as itineraries, fares and restrictions or conditions that may apply via e-mail or fax
  • Properly document PNRs with required information & complete PNRs according to TCC guidelines
  • Send PNRs to initial quality and final quality control/ticketing within proper time frame and follow up to make sure all reservations are ticketed on time

 

Book hotel reservations via Apollo or directly with the hotel

  • Handle reservations for commission-able & non-commission-able hotels
  • Coordinate small meeting/conference arrangements for clients
  • Send fax/e-mail confirmations to clients

 

Book rental car reservations via Apollo or directly with rental car company

  • Handle reservations for commissionable & non-commissionable car rentals
  • Arrange car service or limousine service
  • Send fax/e-mail confirmations to clients

 

Other duties would include Accounting related duties, customer services & account maintenance

 3-5 Years’ Experience as a Travel Consultant

Knowledge of Apollo preferred (will train right person must have GDS Experience)

Be familiar with Online booking Tools 

Have excellent communication skills in writing and speaking. 

Must be highly organized and book a high volume of reservations. 

Great work ethic and highly responsible. 

Must be adaptable to new technologies. 

Must have a proven track record with stable and consistent resume. 

Articulate & attention to detail

Must be able to work Independently

GDS Required

Sabre,   Apollo  

Minimum Travel Experience Required

3-5