Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations. The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved. The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns.
Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams
Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations.