Account Manager

  • Cain Travel
  • Boulder, CO
  • Jun 04, 2019
Full time

Job Description

Entry-level Account Management position.  The purpose of this position will be to support & manage a group of assigned accounts within the Company’s book of business.  The position will require a professional & gregarious individual that is comfortable creating and maintaining personal relationships.

Responsibilities:

  • Provide account management to a dedicated group of accounts.  
  • Participate in account presentation/development/implementation meetings including follow-up phone calls and other necessary correspondence
  • Participate in proactive, scheduled account calls to ensure customer satisfaction
  • Technology/services demos & training to both new and existing customers
  • Develop a thorough understanding of Cain Travel’s technology both in place today (reporting system, online booking tool, expense processing solution, duty of care platform, Conferma and others) and such that may be incorporated in the future.  Provide demos/training when needed
  • Develop an understanding of the many programs available in the industry that can offset costs for our customers and ensure enrollment in such that would benefit each customer
  • Attend and participate in industry-wide functions and events; maintaining and growing one’s knowledge of the industry as to afford our customer base with maximum value for their dollar
  • Assist with training new employees who join the department in this position
  • Assistance with air, hotel & car negotiations, where needed
  • Participation in air, hotel and car vendor meetings with new & existing customers
  • Provide superior customer service and responsiveness

Skills/Qualifications

The candidate must be comfortable with speaking to/in front of both individuals and groups.  The candidate must possess superior communication skills, both verbal & written.  The candidate must be self-driven, dedicated, well-organized and possess uncompromised integrity.

Manage Others?

No