Resort Director-Grand Islander

Employer
Hilton Grand Vacations (HGV)
Salary
Competitive
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Role
Facilities
Job Type
Permanent
Hours
Full Time
What will I be doing?

As a Resort Director, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
  • Leads, manages and directs all facets of the day to day resort operations at the resort
  • Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines;
  • Hire, supervise, counsel, discipline, develop, and evaluate all direct reports
  • Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards

  • Meets with owners/guests to resolve service opportunities to their satisfaction;

  • Monitors and maintains strong SALT scores and QA Inspections;

  • Develops and oversees the resorts HOA and Retail Operations budgets;

  • Assists in the development of the resort's long term reserve plan and coordinates the execution of approved reserve projects

  • Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners;

  • Serves as General Manager in GM's absence

  • Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines;

  • Hire, supervise, counsel, discipline, develop, and evaluate all direct reports

  • Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma or equivalent
  • Minimum 2 plus years as a Resort Director, General Manager, Hotel Manager, Resident Manager, or Director of Rooms; OR 5+ years as a department head with experience in a multiple disciplines leading a team of leaders in a 600+ room hotel/resort

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Vacation Ownership Management Experience
What will it be like to be a Team Member with Hilton Grand Vacations?

There s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.


Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club and The Hilton Club , providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.



Associated topics: activity, arts, camp staff, instructor, music, residential, ride attendant, school, student, summer

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