Owner Services Supervisor
The Owner Services Supervisor is a full-time position that assists with the supervision of Owner Services Representatives and ensures the smooth operation of day to day tasks within the Owner Services Department. Supervisors ensure all company and departmental standards are being adhered to at all times by department team members, as well as assisting the Owner Services Manager with maintaining a high quality of customer service being provided to our Owners and Guests. This position is also responsible for the consistent accuracy of data and reservations generated by the department. This position will also be instrumental in training new Owner Services Representatives.
Minimum Skills Required:
-High School Diploma or GED
-2-5 years of relevant work experience, preferably in a customer service or call center environment
-Demonstrated proficiency in MS Word, Excel and Outlook
-Strong oral and verbal communication skills
-Ability to pay close attention to detail and strong customer service skills
Optional Skills a Plus:
-Previous supervisory experience
-SPI Property management System experience
-Knowledge of the timeshare industryCompany Description Spinnaker Resorts Inc. develops, markets and provides property management for 11 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
As an award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes Spinnaker Resorts memorable, in addition to our excellent quality accommodations, amenities and property management, is our company's exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company comprised of nearly 500 industry professionals dedicated to one goal: providing our owners and guests with the most extraordinary vacation experience possible.