Slot services Specialist

Pinnacle Entertainment
May 19, 2017
May 20, 2017
Job Type
Full Time
Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Since 1956, Cactus Petes has provided Northern Nevada and Southern Idaho with gaming and entertainment excitement. The casino is over 26,000 square feet with over 600 slot machines and 20 table games. The award-winning hotel has 296 rooms, the buffet is legendary and the classic showroom buzzes with headliners month after month. For added fun, guests can visit Horseshu's 3,000 square feet of western-inspired gaming space, filled with 60 slot machines and the latest electronic table games.

Cactus Petes Resort Casino

1385 Highway 93

PO Box 508

Jackpot, NV 89825


The Slot Services Specialist is responsible for providing prompt, friendly, courteous, and efficient service to guests and all team members. The incumbent ensures compliance with NGC and company policies and procedures to ensure guests receive extraordinary guest service and operations run smoothly.

We recognize that the hard work and dedication of our Team Members has a positive impact on our property's success, therefore along with competitive wages, full-time Team Members are eligible to receive Medical, Dental, and Vision following 60 days of continued employment. Matching 401K plan is available after 90 days of continued employment.

The commute to Cactus Petes easy and comfortable, our exclusive Team Member bus with stops in Twin Falls and Hollister six times a day. We also have several types of housing available on property for rent to Team Members, subject to availability.

If you are seeking to join a winning team and the Best Casino Entertainment Company in the World, then Cactus Petes is your destination!


* Circulates about the slot machines area assigned. Ensures good customer service and prompt response to guest needs at all times. Prepares or approves slot payout vouchers and jackpots.

* Makes minor repairs and adjustments to slot machines. Re-lamps and cleans interior of slot machines.

* Ability to effectively communicate with guests, outside contacts, and all levels of team members.

* Ability to stand throughout the entire shift and effectively and efficiently move around work area.

* Ability to obtain a Nevada State Gaming Registration.

* This position is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume and events.

* Ability to use the equipment associated with the position, including, but not limited to computer keyboard and printer.

* Safeguards company assets at all times and observes strict confidence regarding company related matters.

* Ability to inspect and maintain areas for which responsible.

* Perform minor slot machine repairs not requiring a Slot Technician.

* Support and assist Dispatch and guests on the casino floor.


* High Diploma or equivalent.

* Must be able to obtain and maintain a Nevada Gaming License.

* Must be 21 years old.

* Excellent Guest Service Skills.

* Good written and verbal English communication and comprehension skills; legible handwriting.

* Basic computer and math skills.

* Understanding and compliance of NGC and property policies and procedures.

* The skills and abilities necessary for effective performance within this position are acquired through the completion of a high school diploma or general education degree (GED); or one to three months experience or training; or equivalent combination of education and experience.

* Be able to work in a fast paced environment.

OptionsPosted by StartWire