Rivers Casino (Pennsylvania)
May 19, 2017
May 20, 2017
Job Type
Full Time
Job Functions:Adhere to guest service requirement listed aboveAdhere to established department and property policies and procedures regarding guest service standardsAble to operate small cleaning equipments such as extractors, auto scrubbers, buffers and overhead lifts Clean restrooms. mirrors, sinks, counter tops, cigarette urns and toilets Empty trash bins and pick up loose papers from floors, sinks and counter tops as well as sweep and mop floorsRemove all trash to exterior trash pointsRemove snow for trash runReplace toilet tissue and refill paper towel dispensersReplace toilet tissue and refill paper towel dispensersClean and polish all furniture, marble, brass, brass floor plates, and entrance door brass and kick door brass platesClean brass, lighting, walls and carpetingClean and dust all lighting and lampshadesVacuum flooring, clean windows, clean window ledges and clean team member restaurant floors, and sanitizes all guest and team member areasRespond to reasonable guest requests or place guest in contact with appropriate person for assistanceAdhere to standards and operating procedures as outlined in the Rivers Casino EVS Manual.This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on dutyBe familiar with and ensure safe and proper use of all equipment and chemicals. Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a Rivers Casino entity or by a guest of Rivers CasinoMaintain a high level of professional appearance, demeanor, ethics, and image of self.Perform other duties assigned Company Philosophy & Team Member Responsibility: Guest Service Expectations:Treats guests with a sense of caring and individuality while effectively identifying their specific needs...Informing supervisor of guest needs which may require special accommodations...Showing special recognition of frequent guests...Maintaining a safe, clean and comfortable environment at all times...Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return...Presenting a neat, clean, well-groomed appearance at all times...Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests...Teamwork Expectations:Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...Projecting a positive, helpful image/attitude...Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...Voluntarily assisting new team members to adjust to their work environment??????Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...Productivity & Profitability Expectations:Relating ideas for improvements...Knowing, understanding and complying with established Company and departmental policies and procedures...Ensuring your work place is hazard-free...Informing your supervisor of all pertinent information and reporting any irregularities to the Company...Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance... Adhering to the established work schedule...Cooperating with all departments during investigations if required...Maintaining an orderly, clean, and attractive working area...Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...Performing other duties as requested or assigned... Job Requirements:Ability to share or divide attention among several ongoing activities, projects or assignmentsMust have excellent interpersonal skillsMust have excellent organizational skillsStrong guest service skillsAbility to communicate with Team members and guestsAbility to be a TEAM playerAbility to successfully fulfill the pre-employment processAbility to work flexible shifts and days of the week including holidaysAbility to obtain and maintain all necessary licensing