Cage Shift Supervisor

Maryland Live Casino
May 19, 2017
May 20, 2017
Job Type
Full Time

The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and Chip Bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.


* Maintains working knowledge of Cage operations internal functions, controls and software

* Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes.

* Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (I.e. various bank, cage checks and currency orders)

* Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.

* Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc)

* Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.

* Demonstrates an understanding of HR duties to accurately track and record LOA's, PTO time, early outs and special requests made by team members.

* Assists Cage Shift Manager with any other duties as assigned.

Minimum Requirements


* Ability to analyze and interpret departmental needs and results.

* Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.

* Ability to solve complex problems.

* Ability to distinguish between colors

* Ability to perform assigned duties under frequent time pressures in an interruptive environment.

* Broad variety of tasks and deadlines requires an irregular work schedule.


* One to two years experience in casino cage operations or banking preferred.

* High School diploma or GED equivalent required.

* College degree or some level of secondary education preferred.

* Must be able to obtain and maintain valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Maryland Live! Casino is located at the Arundel Mills Mall, providing the ideal setting for those seeking dynamic gaming entertainment with the convenience of world-class retail and dining experiences, all at one location. The freestanding casino will enhance the Arundel Mills Commercial District, already the #1 tourist destination in Maryland, attracting more than 14 million visitors per year. The Arundel Mills Commercial District currently offers 3 million-square-feet of retail, entertainment and commercial space and more than 1,400 hotel rooms. Located mid-way between Baltimore and Washington, D.C., Maryland Live! Casino will tap into one of the densest regional markets in the U.S.Posted by StartWire

More jobs like this