Seasonal Reservations Sales Agent

Employer
Commune Hotels
Salary
Competitive
Posted
May 19, 2017
Closes
May 20, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time
Job Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.

Essential Functions

* Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner

Create memorable experiences with a warm, welcoming personality that can relate to guests and associates

* Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit

* Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

* Collaborate with the Sales Department concerning group bookings.

* Act as the initial guide for the guest and their experience

* Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty

* Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency

Qualifications

* Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!

* Experience. Previous experience passionately providing service to others. Excellent phone skills needed.

* People Person. The best part of serving others is creating experiences for them that go beyond the expected.

* Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

* A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Company Introduction

IN 2016, DESTINATION AND COMMUNE STARTED A NEW JOURNEY TOGETHER. We set off to create the most extraordinary independent hospitality company in the world. By combining two brands that embody freedom and discovery, we have assembled an unrivaled collection of unique properties, passionate people, and remarkable experiences from across the globe. No other company can lead this journey and feed the endless curiosity of today's fiercely individual traveler. We are in the business of individuality. It's the hallmark of our entire portfolio, running through all of our collections and each one of our properties. It describes every guest, owner, and team member. And it's the centerline down the road we are on. We don't know where the next fork in the road will take us, but we do know we'll enjoy the journey. We welcome you to join us.

Property Introduction

Sunriver Resort, Oregon's most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon . Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon's natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazine's coveted Gold Medal as one of America's best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.Posted by StartWire