Hotel Front Desk Associate (Hospitality / Customer Service)

Springhill Suites Cincinnati/Blue Ash
May 19, 2017
May 20, 2017
Job Type
Full Time

HotelFront Desk Associate (Hospitality / Customer Service)

Job Description

Areyou interested in building a challenging and rewarding hospitality career? Join our team at the Springhill Suites Cincinnati/Blue Ash! Due to our continued growth, we are currently seeking personable and dependablecandidates just like you to serve as Hotel Front Desk Associates.

Inthis role, you will provide world-class front desk service, greeting andregistering guests, responding to their needs, and assisting them withcheckout, always with an eye on creating a hotel experience that continuouslydelights and enchants each and every one of our guests. We offer competitivecompensation and benefits, a tight-knit and supportive work environment, plusnumerous opportunities for professional development and advancement.

Job Responsibilities

Asa Hotel Front Desk Associate, you will greet our guests, assist them withcheck-ins and check-outs, and provide consistently prompt, responsive andcourteous service designed to meet our high standards of quality, and to ensurerepeat business.

Yourspecific duties in this role will include:

  • Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions

  • Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate

  • Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank

  • Posting charges to guest room and House accounts using the computer

  • Closing guest accounts at time of check out, and ascertaining guest satisfaction

  • Responding to, and addressing guest complaints and concerns

  • Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate

  • Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock

  • Performing additional duties as assigned by the supervisor

Hotel Front Desk Associate (Hospitality / Customer Service)

Job Requirements

We are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

  • High school diploma or GED

  • Prior hospitality experience, preferred

  • Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.

  • Sufficient calculator skills to prepare moderately complex mathematical calculations without error

  • Ability to access and accurately input information using a moderately complex computer

  • Ability to maintain a professional appearance and demeanor

  • Strong English language skills

Hotel Front Desk Associate (Hospitality / Customer Service)


As a Hotel Front Desk Associate with Springhill Suites Cincinnati/Blue Ash, you will be part of a global hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

  • Competitive pay

  • Comprehensive benefit packages (which may vary by country according to employment laws and practices)

  • Hotel room discounts at our locations around the globe

  • Professional development and advancement opportunities

Posted by StartWire