Rivers Casino
May 19, 2017
May 20, 2017
Job Type
Full Time
  • Monitor daily progress/improvement, areas of training, etc.
  • Be able to help with the hiring, training, and counseling of valet departments
  • Ensures departments are instilling prompt, professional and courteous service to all guests
  • Handles any guest complaints or problems, regarding specific departments, in a prompt and courteous manner
  • Prepares periodic team member performance reviews and makes personnel recommendations to the Valet Manager
  • Schedules all team members to ensure that there is sufficient to provide the most efficient guest service possible.
    Even if this means working in designated department, allowing proper coverage
  • Exercise initiative and judgment, ensuring the smooth operational flow of department matters
  • Ensures valet department areas are maintained and well stocked
  • Observes parking lot areas for any unauthorized tampering
  • Ensure all DOT requirements are maintained, updated and communicated to Department and Operations Manager.
  • Ensures safe and proper use of all Valet equipment.
  • Manage/Control all supplies and inventory in the department.
  • Must maintain the Rivers Casino expectation on Team Member files and file audits.
  • Must have manager approval on any shuttle service outside normal radius or use by internal guests.
  • Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rules; open Casino doors for guests during slow periods.
  • Hand out valet tickets and perform damage inspections of all vehicles before parked.
  • All other duties as assigned
  • Excellent communications skills, both verbal and written
  • Ability to uphold presentation/demeanor in stressful situations and calling for assistance when necessary
  • Must possess outstanding interpersonal communications skills to effectively interface with guests
  • Previous experience in Valet management/customer service position is required
  • Must possess strong organizational/planning skills
  • Must be able to "run" to/from vehicles.
  • Ability to share or divide attention among several ongoing activities, projects or assignments.
  • Must have and maintain a valid driver's license and the ability to be insured under our company policy
  • Ability to work under time constraints
  • Must be able to lift and/or move object of up to 75 lbs
  • Must be self-motivated, requiring little supervision
  • Must be computer literate and possess the ability to use various office programs
  • Ability to drive various vehicles with a standard or automatic transmission
  • Ability to successfully fulfill the pre-employment process
  • Ability to work flexible shifts and days of the week including holidays
  • Ability to obtain and maintain all necessary licensing
  • Frequent walking, standing, kneeling, twisting, bending and lifting

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