Group Rooms Coordinator
Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups. Prepares all VIP key packets and makes special arrangements as needed.
What will I be doing?
- Answer calls, return e-mails and voicemails. Assists guest/groups in booking reservations, by providing superior property knowledge.
- Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
- Reviews actualized rooms for potential billing errors.
- Reviews group pick up, assist in ensuring proper availability. Monitors and charges No Shows and Late Cancels daily.
- Reviews and audits third parties and consolidates.
- Assists management by booking group reservations.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Posted by StartWire