Supervisor - stewarding

Seminole Gaming
May 19, 2017
May 20, 2017
Job Type
Full Time

Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. As South Florida's premier entertainment destination, Seminole Hard Rock hosts top-name acts at its 5,500?seat Hard Rock Live concert arena and offers more than 100 table games, 2,000 of the most popular slots and a stand-alone poker room. Fine dining options include Council Oak Steaks & Seafood, the resort's signature steakhouse, and Kuro, a luxe and socially vibrant restaurant offering new-style Japanese cuisine. The resort also features contemporary and casual eateries, including Blue Plate, the hotel's 24-hour diner-inspired restaurant; Constant Grind, a gourmet coffee and pastry shop; and the ever-famous Hard Rock Cafe - Hollywood, part of Hard Rock's 164 globally recognized rock 'n' roll restaurants.



Under the direction of the Executive Sous Chef, is responsible for duties overseeing stewarding team members' performance and development. Ensures a fresh, positive and exciting environment where safety, flawless delivery and execution of product excellence and service are paramount.


* Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

* Provide efficient and effective stewarding services to food production areas as directed, including silver polishing, waste removal, chemical requisitioning and storage, and heavy duty cleaning of kitchen areas in accordance to outlet requirements

* Responsible for ordering and receiving cleaning chemicals and tools for outlet.

* Liaise with the relevant departments for the maintenance of all kitchen equipment

* Ensure the kitchen maintains the standards set by the City and State Health Department codes and Hollywood Hard Rock.

* Review performance of all employees and administer the performance review process, performance management and career development.

* Manage the selection, training and development of all employees to ensure timely recruitment and career growth.

* Oversee staff rosters ensuring that policies and procedures and statutory requirements are adhered to.

* Oversee the best use of resources including labor and co-ordinate daily operational staffing requirements.

* Ensure an open line of communication at all times through briefings and meetings ensuring transfer of product knowledge between front and back of house employees

* Ensure safe handling, maintenance and storage of chemicals at all times

* Complete all set-up duties in accordance with standard procedures and ensure general cleanliness and tidiness of work area.

* Maintaining equipment and deep cleaning schedule.

* Ensure a high standard of personal grooming and professional appearance at all times

* Be versatile in outlet placements.

* Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.

* Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.

* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

* Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

* Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member's assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.

* Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

* Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.

* Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.

* Performs other duties as assigned.



* High school diploma required and a minimum of one (1) year experience in food and beverage industry or equivalent.

* Demonstrated ability in planning and resourcing people and products, performance management and controlling labor costs and operating expenses.

* Demonstrated ability in developing productive relationships and managing and driving change.

* Meets internal and external customer needs, communicates expected standards of service.

* Understanding of laws as they relate to the organization, in particular, the Liquor Act, the Responsible Service of Alcohol program, Industrial Relations laws and OH&S laws.

* Material Safety Data Sheets & other chemical knowledge desirable.


* May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.


The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

* Credit Check

* Criminal Background Check

* Drug Screen

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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