VIP/International Corporate Travel Specialist

  • ATC Travel Management, LLC
  • Lutherville-Timonium, MD, USA
  • Jun 20, 2019
Full time

Job Description

Create and update travel reservations for VIP clients and international travelers.

Respond to requests via telephone or email.

Office hours are 8:30 AM to 7:00 PM ET Monday through Friday.


Job Requirements:

Applicant must be proficient with Apollo Smartpoint. Focalpoint is acceptable but must be willing to transition to Smartpoint by the end of 2019.

Applicant must have a minimum of three years’ experience as a VIP/International Corporate Travel Consultant.

Applicant must be a resident in the U.S.

ATC does not sponsor applicants for work visas.

ATC does not accept contact from staffing agencies.

ATC is a virtual company. Our agents work at home and must have a quiet place to work. Applicants must possess a computer and access to the Internet using a router that will accept a Voice over Internet phone. ATC will provide the VoIP telephone and headset.

Applicant must be familiar with Microsoft Office tools such as Word, Excel, and Outlook.

Problem Solving & Judgment – identifies, gathers, and analyzes the most critical information needed to understand problems, makes sound, timely decisions; demonstrates integrity and sound ethics; always does the right thing.

Planning & Execution  - aligns own plans with the larger work unit; prioritizes tasks and competing demands; pays attention to critical details; acts resourcefully to complete work within time and quality requirements.

Business & Technical Skills - demonstrates job knowledge; understands the business; supports the ATC vision, mission, values, and strategic focus.

Customer Focus - identifies key internal and external customers and their requirements; serves customers with excellence; seeks and utilizes customer feedback for improvement of products/services; treats customers with dignity and respect; delivers exceptional customer service.      

Influence & Negotiation - provides sound rationale for ideas; links proposals to needs and benefits; advocates ideas with confidence; seeks to find common ground with others on points of disagreement; addresses conflicts directly and constructively.

Leadership - demonstrates commitment, ownership, and a "can-do" attitude; leads self and others to accomplish critical organizational goals and objectives; champions ideas and initiatives.      

Communication - conveys ideas clearly in verbal and written form; describes products/services accurately, without exaggerating or misrepresenting; listens carefully and attentively to others' ideas and opinions; provides relevant information to those who need it.

Teamwork - builds good working relationships with other employees; works well across functions, locations, and levels as needed; treats others with dignity and respect; contributes productively to group and organizational outcomes; collaborates as a team player.

Initiative & Drive for Results - takes initiative to make things happen; demonstrates personal drive and motivation; puts in sustained effort to accomplish desired results; produces excellence in work; contributes to rapid progress towards goals.

Flexibility & Continual Learning - maintains a positive outlook and responds constructively to obstacles and difficulties; demonstrates resilience under stressful circumstances; perseveres to achieve results; readily adapts to constant change; pursues opportunities to gain new skills and knowledge. 

GDS Required


Minimum Travel Experience Required


Manage Others?