Corporate Travel - Team Leader

  • Personnel Travel Consultants
  • New York, NY 10158, USA
  • Jun 27, 2019
Full time Customer Service Corporate Travel Agent International Corporate Agent

Job Description

Corporate Travel – Team Leader – hands on position – located in New York City

 

Hands on - Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.

 

  • Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner.
  • Mentor and develop the team so they deliver white glove service to all clients
  • Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service
  • Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients

 

  • Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule,
  • Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA.
  • Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member.
  • Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions.
  • Promote Company’s core value and mission statement.

 

  • Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team).
  • Ensure that all advisors follow all standard operating procedures.
  • Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.

 

  • Proficiency on Sabre GDS a must.
  • Ability to work well under stress and with tight deadlines.
  • Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing.
  • Must be proactive with an ability to work independently and in a team with direction from a manager.
  • Strong organizational skills required to maintain up to date and accurate records and client correspondence.
  • 7+ years of experience as a travel advisor necessary.
  • 3+ years of supervisory experience required

GDS Required

Sabre  

Minimum Travel Experience Required

5-10

Manage Others?

Yes