Apollo Corporate Travel Specialist

  • Travel Leaders Group
  • Remote
  • Oct 02, 2019
Full time Corporate Travel Agent

Job Description

Overview 

Offer best in class travel consultation to Travel Leaders clients.  Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

Responsibilities

  • Service inbound corporate and government travel requests.

 

  • Delivery extraordinary customer service to all travel leaders clients.
    • Greet all clients with enthusiasm.
    • Provide consultative service to travelers and travel arrangers throughout the booking process.
    • Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
    • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.

 

  • Secure the lowest air/car/hotel rates available at time of booking.
    • Utilization of client and Travel Leaders negotiated programs when applicable.
    • Utilize GDS low fare search capabilities.

 

  • Maintain goal expectations in the following areas:
    • Productivity – measured by transactions per day.
    • Quality – minimal customer service issues.
  • Customer experience – measured through call monitoring performance.

Knowledge, Skills & Abilities

  • 5 years’ travel selling experience
  • 5+ years’ customer service experience, preferably in the travel industry
    • Exceptional/above & beyond, proactive customer service approach
  • Excellent travel industry knowledge
  • Mastery in Apollo GDS, with experience in multiple GDS’
    • GDS formats, short cuts, enhancements, pricing, smartpoint.

GDS Required

Apollo  

Minimum Travel Experience Required

5-10

Manage Others?

No