Complex Sales Manager - DoubleTree and Embassy Suites Crystal City

Hilton Worldwide
Jun 19, 2017
Jun 26, 2017
Job Type
Full Time
A Complex Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

A 9-minute walk from the Pentagon and DC Metro, the DoubleTree Crystal City is modern hotel is a 1-minute drive from Interstate 395 and 5 minutes' drive from Reagan National Airport.

Flat-screen TVs and WiFi (fee) are offered in each room, as well as modern decor and custom-designed beds. Suites?some with balconies?add separate living areas.

There's a breakfast and lunch cafe, a revolving rooftop lounge with pub fare, a lobby bar with a simple menu, as well as a fine dining restaurant open on weekends. There's also an indoor pool and a fitness center. Other amenities include a free airport and DC Metro shuttle, 30,000 sq ft of meeting space and a business center.

Embassy Suites, Crystal City is a modern all-suite hotel with a multi-story atrium is 3.2 miles from both the White House and Ronald Reagan Washington National Airport.

The contemporary suites include separate living rooms with pull-out sofas, microwaves, minifridges and coffeemakers, plus 2 flat-screen TVs, WiFi (fee), dining tables and wet bars. Upgraded suites add free WiFi and Keurig coffeemakers

Free made-to-order breakfast is offered daily, as well as a reception with light appetizers and drinks, and an airport/area shuttle. There's also an American restaurant, an indoor pool and a 24-hour fitness room, plus a business center and 5,000 sq ft of meeting space.

What will I be doing?

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

* Analysis local market trends and competitor activity to identify business leads

* Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams

* Negotiate room rates/packages with corporate clients

* Develop and implement creative local marketing channels, including social media channels

* Prepare company contracts for the hotel in accordance with current business and pricing conditions

* Work within current business strategies and recognising potential opportunities

* Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs

* Attend Sales events, as required

* Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads

* Answer customer queries in a prompt and professional manner

* Manage staff performance in compliance with company policies and procedures

* Recruit, manage, train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

* Positive attitude and good communication skills

* Commitment to delivering a high level of customer service

* Excellent grooming standards

* Flexibility to respond to a range of different work situations

* Ability to work under pressure and under own initiative

* Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* Knowledge of local market

* Knowledge of hospitality

* Passion for sales and for achieving targets and objectives

* Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Posted by StartWire