The Diplomat Beach Resort - Director of Performance Analytics

Employer
Hilton Worldwide
Salary
Competitive
Posted
Jun 19, 2017
Closes
Jun 26, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time
Manage multiple Labor Management System (LMS) sites coordinating key tasks and deliverables including strategic and tactical direction and analytical support. Work directly with property leadership and Center for Operational Excellence (COE) team to innovate and deliver best-in-class LMS and Operational Effectiveness (OE). Analyze and monitor labor effectiveness for all jobs and optimize for optimal service at minimum cost.

What will I be doing?

* Ensure timely and accurate completion of Responsibility Matrix tasks

* Conduct routine and ad-hoc analysis of all available labor metrics in accordance with COE guidance

* Provide adequate balance and attention to each business unit

* Implement plans for identified labor standardization opportunities in concert with operations managers

* Establish and monitor procedures and processes in relation to Labor Management

* Identify negative trends and create solutions with property leadership

* Assess actual performance against standards to determine whether the department is on target to reach its goals and urge corrective actions as necessary

* Develop execution plan to implement long term goals for the Property that become the basis for short term goals and annual operational planning

* Develop the appropriate objectives for each department's labor and direct the methodologies by which those objectives are going to be accomplished. Ensure objectives synchronized with Budget and Forecast processes

* Access HLBFS, Essbase and SALT for hotels in Group to collect and analyze pertinent data

* Work within established departmental budget

* Install Weekly Labor Meeting Analytics and monitor utilization

* Provide direct support to department heads and managers as relates to labor management

* Coordinate communications related to property-generated software enhancement requests as well as reporting bugs

* Establish and enforce policies and procedures that will improve the overall operation and effectiveness of the property

* Retain Hilton WebEx account to facilitate routine and ad hoc remote meetings

* Maintain labor standards in alignment with budget and current business operations and Hilton GLMS Standards Grid

* Ensure compliance with corporate reporting directives, methodologies, and deadlines

* Coordinate COE Service Center requests and complete change and service requests in accordance with COE directives and access rights

* Ensure labor standards are not modified without proper involvement and authorization

* Monitor return on invested capital and time resources

* Conduct accountability review for all LMS roles

* Evaluate business processes to maximize efficiency and effectiveness

* Plan and execute quarterly property reviews using standard agenda for all hotels in group

* Participate in Operational Effectiveness projects as directed by the COE for OE1 (Focused, OE4 (Targeted) or OE13 (Comprehensive) assignments when available

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.

* Integrity - We do the right thing, all the time.

* Leadership - We're leaders in our industry and in our communities.

* Teamwork - We're team players in everything we do.

* Ownership - We're the owners of our actions and decisions.

* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality

* Productivity

* Dependability

* Customer Focus

* Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Posted by StartWire