Inflight Coordinator

American Airlines
Jun 19, 2017
Jun 22, 2017
Job Type
Full Time
Location: AA Headquarters 2 (DFW-HDQ2)

Additional Locations: None

Requisition ID: 9272

Job Description

We are seeking two high energy customer service oriented individuals to join us at the Training Support Desk within the Flight Attendant Service Center. This position functions as part of a larger team that must work cohesively in order to accomplish assigned tasks. The position will work with the training team to enroll Flight Attendants into training in both monthly Continuing Qualification and Special Training.

* Handle phone inquiries and a wide variety of duties related to scheduling Flight Attendant Training

* Must be able to understand and explain policies and procedures that apply to scheduling Flight Attendants for Training in accordance with the AA/APFA Joint Collective Bargaining Agreement

* Coordinate travel to training

* Must be able to handle a high volume of phone calls as well as interacting with a variety of constituents including but not limited to: flight attendants, various levels of management and the union representing the flight attendants

* Must be able to document discussion records with accuracy and in a timely manner. Should provide consistent and clear information to the customer and have the ability to understand issues presented on the phone and provide solutions in accordance with policy and procedure

* Perform a wide variety of office duties for one or more management and/or specialist personnel

* Prepare weekly, monthly, quarterly and annual reports from databases

* Requires shift work; Hours of operation are from 0700 to 1800 Central Time (Monday through Friday)

Job Qualifications

* Must have High School Diploma or GED

* Must have minimum typing skills of 35 to 50 WPM as this position requires timely and accurate record keeping

* Effectively manage multiple tasks and prioritize them appropriately while taking direction from several sources

* Must demonstrate proficiency in navigating various PC and MS Office Suite applications as well as the use of web-based tools

* Proficiency in SABRE DECS and RES

* Preferred knowledge in Crew Automated Tracking Systems (CATS) and Totally Automated Office (TAO)

* Preferred knowledge in creating class rosters for LUS Flight Attendants

* Preferred knowledge in registering LUS Flight Attendants for training

* Must provide consistent, clear and accurate phone etiquette

* Be able to handle a high volume of administrative tasks

* Must be able to perform well in a team-oriented environment and work cooperatively with other team members to manage varying workload and collectively meet departmental goals

* Prefer previous call/contact center experience a plus

* Must have excellent intrapersonal and communication skills

* Have the ability to read, write, fluently speak and understand the English language

* Experience working with a contract labor group and knowledge of the flight attendant CBA is strongly preferred

Additional Locations: None

Requisition ID: 9272

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment: Flight Attendant, AviationPosted by StartWire