Resort inventory Supervisor

Diamond Resorts Corporation
Jun 19, 2017
Jun 23, 2017
Job Type
Full Time

Job Description


The Resort Inventory Supervisor is responsible for maximizing inventory, maintaining established ownership levels, implementing all policies at the property level, and maintain relationships between property level management and yield management teams.


* Maximizes space utilization to ensure achievement of budget goals while maximizing occupancy, revenue, arrivals, and revenue per available room (RevPAR).

* Maximizes sales potential by analyzing reports and making decisions to achieve budgeted sales goals.

* Allocates within liabilities to support various owner and developer programs; reconciles owner and developer team member liabilities.

* Trains front desk on the inventory liabilities.

* Maintains owner exchange process via system automation.

* Ensures fair and equal trading practices are maintained and abided by the team member with authorized access.

* Responsible for setting bulk out-of-order placements and reconciling owner liabilities related to out of order (OOO) placements affecting owner liability.

* Assists in establishing yearly occupancy and revenue budgets for home owner's association (HOA) and sales and marketing.

* Forecasts future business within three to five percent (3-5%) accuracy on a monthly basis.

* Works closely with the Sales and Marketing departments in an effort to meet budget and develop contingency plans when the budget is not achievable.

* Reviews future occupancy (to update availability, rates, monitoring blocks, group pick-up, etc.) on a daily basis, makes decisions to open or close out dates based on occupancy and/or overbooking strategy.

* Communicates with management regarding booking pace and dates that require attention or have special events.

* Communicates with management concerning dates for periodic membership discounting.

* Communicates with management to make rate adjustments based on special events, market demands, and trends.

* Works closely with resort managers at assigned resorts in order to address occupancy needs, new programs, reservation issues, and establishing an overbooking plan.

* Performs one-on-one and group trainings on site with property management and team members.

* Performs training sessions and property presentations at associated call centers.

* Makes critical decisions on space management that will help drive occupancy, revenue, and arrivals to achieve budget goals and assist sales reach sales goals.

* Completes all required company trainings and compliance courses as assigned.

* Adheres to company standards and maintains compliance with all policies and procedures.

* Performs other related duties as assigned.


* High School Diploma or equivalent.


* A minimum one (1) year of experience in the vacation ownership, hospitality, hotel, and tourism field required.

* No supervisory experience required.


This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge.

Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.

Specific supervisory duties include, but are not limited to the following:

* Investigates and resolves concerns and complaints.

* Provide assistance and support; maintains a positive and professional working environment.


* This position does not require licenses or certifications.


This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

* Computer proficiency in Microsoft Word, Excel and Outlook.

* Ability to interpret and create policies, procedures and manuals.

* Excellent customer service skills.

* Proficient in time management; the ability to organize and manage multiple priorities.

* Ability to take initiative and effectively adapt to changes.

* Recognizes an emergency situation and takes appropriate action.

* Able to establish and maintain a cooperative working relation.

* Ability to interpret and create spreadsheets.

* Able to use sound judgment; work independently, with minimal supervision.

* Strong analytical and problem solving skills.

* Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

* Competent in public speaking.

* Performs well with frequent interruptions and/or distractions.Posted by StartWire