Assistant Front Office Manager - Embassy Suites Seattle-Tacoma Airport

Employer
Hilton Worldwide
Salary
Competitive
Posted
Jun 19, 2017
Closes
Jun 22, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time
An Assistant Front Office Manager is responsible for assisting the Director in administration and management all Front Office Operations to ensure profitability, control costs and quality standards to insure total guest satisfaction.

What will I be doing?

An Assistant Front Office Manager is responsible for assisting the Director in administration and management all Front Office Operations to ensure profitability, control costs and quality standards to insure total guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required.

* Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests.

* Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.

* Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment.

What are we looking for?

EDUCATION

High school graduate or equivalent required.

Four year college degree preferred.

EXPERIENCE

Minimum of six months of front office experience.

LICENSES OR CERTIFICATES

CPR certification and/or first aid training preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.

* Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

* Thorough organization and supervisory skills proficient in accomplishing the task.

* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.

* Interpersonal skills to provide overall guest satisfaction.

* Ability to work under pressure and deal with stressful situations during busy periods.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.

* Integrity - We do the right thing, all the time.

* Leadership - We're leaders in our industry and in our communities.

* Teamwork - We're team players in everything we do.

* Ownership - We're the owners of our actions and decisions.

* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality

* Productivity

* Dependability

* Customer Focus

* Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Posted by StartWire