Food Runner/Expo- Smoke & Rye - Burgers, Bourbon and BBQ

Caesars Entertainment Corporation
Jun 19, 2017
Jun 30, 2017
Job Type
Full Time
Job Summary: Provides exceptional service to the guests of Smoke & Rye Restaurant with an upbeat professional and positive attitude. Maintain high levels of guest satisfaction by building relationships, establishing a genuine connection with the guest and enhance their dining experience. The food runner expeditiously moves prepared food from the kitchen line to guests service areas, tables, sections and bar tops ensuring that the plates are complete with requested menu offerings and required additions and substitutions. The food runner also ensures proper plate presentation, visible appeal and cooking specifications before presenting to our guests.

Qualifications: Smiling, fun, energetic, along with an upbeat and positive attitude. High school diploma or equivalent required. Must be at least 19 years of age, able to obtain an Indiana State Liquor License. Team member must have a passion for the customer service industry. One year of previous restaurant experience as food runner, server assistant, hostess or line cook at an upscale, fast paced, high volume restaurant or bar. Must have minimum required knowledge of food and restaurant terminology. Experience on Point of Sale ordering system preferred. Must have ability to educate and sell guests on menu offerings. Great interpersonal skills, and team player are required.

Essential Job Functions:

* Greets guests with a genuine smile and tone. Displaying company standard "Spot light" behavior.

* Ensures offerings ordered are correct, appetizing, delivered and presented timely in line with service standards as outlined in training material.

* Must be able to learn and retain food knowledge in a group setting. This training will include extensive bourbon and taste paring knowledge and skill building. This is an essential part of our service at Smoke & Rye and each candidate must demonstrate the willingness to apply this training to the daily job.

* Prepare and work a tableside action station and/or tableside presentation of food and beverage using culinary techniques.

* Must be able to describe and have in depth knowledge of each menu item, from ingredients, allergens, and preparation method to answer any questions from guest as well as make suggestions during the menu tour phase of service.

* Must learn and understand all dishes served and be proficient in describing each component of each dish to guests

* Must perform to sequence of service standards at all times with every dining experience

* Must utilize all training, salesmanship, and service methods as intended and to the standards at all times

* Will be required to provide seamless service to all guests whether they are seated in dining room, private dining room, patio, bar, or lounge areas

* Will be required to work private dining room events, including, but not limited to, tasting/pairing dinners, special events, and private parties

* Owns any breakdown in service using empathy and handles each situation in line with established service standards. Works with room manager or supervisor and kitchen chef to recover so the guest is happy and satisfied.

* Must be able to attend, complete and pass an Indiana State and Property Alcohol Awareness Service Safety course annually.

* Completes pre, running, and post shift side-work requirements.

* Continuously maintains a neat, clean, organized, safe, and comfortable environment for our guests.

* Responsible for maintaining required levels of supplies on expediting line for guest service.

* Adheres to all internal controls, policies, standards and procedures.

* Understands performance expectations.

* Any and all other job duties as assigned.

* Assist and properly communicate with co-workers.

* May not refuse service based on guest gratuity.


Physical, Mental and Environmental Demands:

* Must be able to work independently.

* Must be able to stand and walk for prolonged periods of time for 8 or more hours.

* Responds to visual and aural cues.

* Must be fluent and literate in English.

* Must be able to stoop, bend, as well as maneuver through all areas of the dining room and property, floor to floor via stairways (minimum of 20 steps) or escalator.

* Must be able to lift 25 pounds to shoulder height.

* Must be able to lift and carry 50 pounds and move 100 pounds.

* Must have the manual dexterity to grab, grip, type, pull, hold, tear, sort, twist and reach.

* Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.

* Must be able to work a varied schedule, holidays and weekends.

* Must have a neat, professional appearance with good hygiene.

* Ability to act quickly and exercise good judgment under pressure and/or conflict situations.

* Multi-task in a fast paced environment with time restraints.

Horseshoe Southern Indiana is the world's largest riverboat casino with over 90,000 square feet of gaming action. We are located just 20 minutes from downtown Louisville, Kentucky and situated in Elizabeth, Indiana (Harrison County). The property is just 10 minutes south of New Albany, Indiana on Hwy 111.

Caesars Entertainment/Horseshoe So. Indiana is an Equal Opportunity Employer.

'GREAT OPPORTUNITIES FOR GROWTH' -- Stick with Caesars Entertainment and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Caesars Entertainment helps you get where you want to be. With programs such as referral bonuses, tuition reimbursement, 401-k, company-wide internal transfer opportunities, you'll have every opportunity to turn your job into something more.Posted by StartWire