Spa Guest Service Manager

Atlantis Casino Resort Spa
Jun 19, 2017
Jun 30, 2017
Job Type
Full Time

The Atlantis Casino Resort Spa, Northern Nevada's #1 Destination Resort, has an outstanding opportunity for an experienced Guest Service Manager.

Our Spa/Salon features provides a wide variety of services including manicures, pedicures, hair services, nails, makeup consultation, massages, facials, and body wraps. The successful candidate will be responsible for directing, managing, and providing leadership and direction to the spa operation on an assigned shift.


* Assisting management in special projects, duties, etc.

* Training of all new front staff team members

* Exceptional computer skills and working knowledge of phone system, computer system and software programs

* Monthly inventory of retail items

* Organizing and cleaning stock rooms

* Organizing and cleaning retail and reception areas

* Keeping up with all product and treatment knowledge

* Training front staff team members in product knowledge and treatment knowledge

* Ensuring all 4diamond standards/Forbes standards are met by all front staff team members including smiling, using the guest's name when possible, two handed hand shake and anticipating guest's needs

* Reports directly to Spa Salon Manager

* Ensuring the Spa Retail Therapy Area is completely stocked at all times

* Exceptional communication skills and well versed in the English language

* Working with management to set retail sales goals for front staff team members and tracking progress toward the retail revenue goal

* Assisting management in front staff interviews with potential job candidates

* Keeping a weekly inventory of operating supplies

* Tagging and putting new products out on the shelves and back stock in stock room cages

* Implementing a retail sales plan to drive up retail sales revenue

Physical abilities:

* Able to hear and communicate well

* Must be able to stand for extended periods of time

* Must be able to lift a minimum of 25lbs.


Additional responsibilities will include: Hire, train, and evaluate staff; oversee the maintenance of the spa including overall cleanliness, service and economic use of resources and supplies. Ideal candidate must possess exceptional interpersonal and guest service skills

Atlantis Casino Resort Spa culture fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

* Comprehensive benefits (medical, dental, vision, supplemental coverage)

* 401K retirement savings plan + discretionary match

* One FREE meal

* Holiday and Vacation pay

* RTC Ride Discount

* And much more??Posted by StartWire

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