Valet Ticket Writer

Employer
The Venetian
Salary
Competitive
Posted
Jun 19, 2017
Closes
Jun 22, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time
Position Overview:

The primary responsibility of the Valet Ticket Writer is to represent The Venetian and The Palazzo Resort Hotel Casino to arriving and departing guests. All duties are to be performed in accordance with departmental and The Venetian - The Palazzo Casino Resort's policies, practices, and procedures.

Essential Duties & Responsibilities:

* Key Responsibilities

* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

* Identify and explain hotel features to guests.

* Park and retrieve guest vehicles in a safe and efficient manner.

* Performs other tasks as assigned by management.

* Consistent and regular attendance is an essential function of this job

* Performs other related duties as assigned

* Key Processes

* Provide a service or assistance to meet the needs of a guest, client or customer.

* Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.

* Comply with policies and procedures of the department or section in order to complete service satisfactorily.

* Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.

* Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.

* Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.

* Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

* 21 years of age.

* Proof of authorization/eligibility to work in the United States.

* High school Diploma or equivalent.

* Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.

* Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.

* Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.

* Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.

* Work varied shifts, including weekends and holidays.

* Previous experience dealing with customers one-on-one. Good interpersonal skills.

* Current DMV report.

* Physical ability to access all areas of the property.

Physical Requirements:

* Must be able to withstand prolonged standing, stretching, bending, running, and kneeling without restriction.

* Work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.

* Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

* Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.

* Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.

* Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.

* Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.

* Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.

* Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.Posted by StartWire

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