Overview: Don?t just work. Work Happy. A career in gaming? Hollywood Casino Joliet we think you?ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. Your daily responsibilities include: SUMMARY To effectively perform duties to accommodate our high-end customers in the VIP Lounge by personally greeting them, making reservations and arranging other services that are required or requested in a prompt and courteous manner. ESSENTIAL DUTIES AND RESPONSIBILITIES
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.
- Greet guests with a warm, personal greeting.
- Check guests into the VIP Lounge.
- Replace Hollywood Casino Club cards or re-issue VIP Club cards as needed.
- Print and Issue comps in a timely manner as instructed.
- Accurately complete hotel and limousine forms, and enter the information into the computer system including comments.
- Assemble packets for guests, which may include tickets, complimentary passes, Concierge suite passes, etc. as directed.
- Accept and record in person RSVP?s to parties and events.
- Assist with events as needed.
- Must be knowledgeable of property products, promotions and events.
- Update and maintain all VIP log sheets (check in, limo, hotel, etc.)
- Complete telemarketing calls to ensure guest awareness of property events and to help increase casino business levels.
- Provide support to the Player Development staff and VIP Communication Representatives.
- Must display a passion for their duties.
- Must create fun for the guest appropriate to a casino environment.
- Other duties as assigned.