Slot Operations Supervisor

Borgata Casinos
Jun 19, 2017
Jun 30, 2017
Job Type
Full Time
Creates a memorable guest and employee experience by effectively aligning the people, product, and processes that are the foundation of the Borgata culture

Maintains the utmost integrity, promoting the highest caliber of customer service

Develops enduring relationships with guests, promotes positive public relations and presents one's self as a credit to the Borgata organization

Works diligently to support the "One Borgata Way" culture and team philosophy throughout the property

Extends complimentary services to players when appropriate and within established guidelines

Amicably resolve customer related problems in a fast paced environment

Complies with all departmental and Company Policies including Borgata's business ethics guidelines

Complies with all New Jersey regulatory requirements

Maintains confidentiality of all Borgata trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information

Directly supervises the operation and conduct of the Slot Administration Office and staff, with regards to hiring, scheduling, discipline, and performance evaluations

Effectively resolves any situations that arise that cannot be handled by the Slot Management

Completes administrative projects assigned by department managers, directors, technicians, or the V.P. of Operations

Required to cover job duties of when subordinates are unavailable due to sick time, jury duty, vacations, or leaves of absence

Functions as the liaison for all Slot Personnel issues with the talent department, maintaining an ongoing, positive working relationship and open dialogue between the departments

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

Must be able to lift up to 25 lbs


High School diploma or equivalent preferred

Two years office management or related experience is required. Knowledge of Microsoft Access, Excel, Outlook, Word, PowerPoint, automated scheduling and other company/department mandated programs.

Associate degree in Management or Education preferred

Excellent analytical, problem solving, and decision skills a must

Ability to perform basic math computations and the manipulation of numbers

Must meet the requirements of the attached "Position Demands"

Ability to express ideas and make recommendations concerning job related issues

Ability to deliver formal presentations to a variety audience

Knowledge of CCC rules and regulations and company/department policy and procedure

Maintains the integrity of all gaming activityPosted by StartWire

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