After-hours Corporate Travel Specialist

  • Travel Leaders Group
  • Remote
  • Oct 22, 2019
Full time At Home Agents

Job Description

Overview

 

Offer best in class travel consultation to Travel Leaders clients as part of our after-hours service team.  This position is full time, and requires some flexibility in schedule. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

Responsibilities:

·         Service

inbound corporate and government travel requests. 

·         Delivery extraordinary customer service to all Travel Leaders clients.

·         Greet all clients with enthusiasm.

·         Provide consultative service to travelers and travel arrangers throughout the booking process.

·         Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.

·         Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.

 ·         Secure the lowest air/car/hotel rates available at time of booking.

·         Utilization of client and Travel Leaders negotiated programs when applicable.

·         Utilize GDS low fare search capabilities.

 ·         Service customers in our multi-channel support environment

·         Telephonic, Chat, Email

 ·         Maintain goal expectations in the following areas:

·         Productivity – measured by transactions per day.

·         Quality – minimal customer service issues.

·         Customer experience – measured through call monitoring performance.

Requirements:

·         5 years’ travel selling experience

·         5+ years’ customer service experience, preferably in the travel industry

o   Exceptional/above & beyond, proactive customer service approach

·         Excellent travel industry knowledge

·         Mastery in Apollo GDS, with experience in Sabre and Worldspan preferred

o   GDS formats, short cuts, enhancements, pricing, smartpoint.

·         Flexibility with schedule when required to support business needs

·         Corporate travel experience required

·         Expert in international travel bookings and process

·         Experienced handling of multiple accounts

·         Exceptional communication skills both written and oral

·         Embrace change, adaptable, viewed as a leader

 

Leadership Abilities:

·         Has strong understanding of own skill set and development opportunities

·         Demonstrates exceptional teamwork 

o   Proactively offers support when ability matches need

o   Acts as a leader among peers

o   Thanks peers for support they have provided

·         Ability to provide constructive feedback to peers and leaders when appropriate

·         Ability to handle most difficult situations

o   May seek minimal guidance, but generally has solution at hand

o   Able to support peers in decision making

o   Knows when to escalate to a supervisor

 ·         Strong understanding of key TLC initiatives and employs strong change management skills consistently

 

 

**Full-time shifts will be on a bid-basis with seniority based on overall scores on GDS Assessment**

 

 

GDS Required

Sabre,   Apollo  

Minimum Travel Experience Required

5-10

Manage Others?

No