About the role:
We have an exciting opportunity for a dynamic, hands on and analytical person to join our team in the role as Global Call Centre Director (Sales), here at Kognitiv. Working alongside a global team with offices in Austria, US, Hong Kong and the UK you will take the initiative and be the driving force behind our call centre’s productivity and the customer's experience.
The objective of the role is to ensure that all call centre staff are appropriately scheduled, trained, spending their time effectively and helping our customers consistently in a way that "wows" them. In doing so, you will help the team increase sales, reduce costs, improve the team’s efficiency as well as ensuring that the phenomenally high level of service remains intact! You will be part of driving efficiencies through technology - helping drive process improvement.
Areas of responsibility will include (but not be limited to):
Who Are You?
To be successful in this role, we are looking for someone who is organized, detail oriented, and brings great travel call centre experience to the role! You will be flexible and adapt well to change in a rapidly growing company. Communication and collaboration are key for you and your ability to navigate ambiguity as well as maintaining strong relationships cross-departmentally (and geographically) is second to none.
You are data driven and thrive on getting to the bottom of what needs to be done to enable and optimise an efficient, high performing and passionate team.
We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch!
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in Canada.