Corporate Travel Agent

Employer
Galactic Performance Solutions
Salary
Competitive
Posted
Jul 17, 2017
Closes
Jul 19, 2017
Sector
Car Rental
Role
Facilities
Job Type
Permanent
Hours
Full Time
Job Description

POSITION PURPOSE:

Books domestic and international group air reservations in support of large group movements. Works closely with Travel Account Manager and vendors on providing related group travel services. Provides exceptional customer service through the maintenance and communication of travel related information.

ESSENTIAL FUNCTIONS:

  • Books domestic and international group and meeting reservations for air travel, hotel and car rentals, following up as necessary to complete the reservation
  • Negotiates and manages group air contracts
  • Creates and maintains arrival and departure lists utilizing Microsoft Excel
  • Provides reports to close out meetings and evaluate services
  • Provides support services to Travel Account Manager
  • Utilizes block air space to minimize customer liability
  • Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries
  • Promotes the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately
  • Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
  • Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately, appropriately and professionally
  • Maintains client profiles, ensuring special requests and reward program information such as frequent flyer / driver / hotel stay are included
  • May build airline reservation system profiles for use with a specific group of travelers
  • Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
  • Ensures optimum customer service through effective use of phone system and positive and professional telephone service techniques
  • Knows and properly uses: airline terminology, codes fare basis, airline rules and tariffs, resource guides, books, and industry contacts
  • Provides air analysis research
  • Processes air travel arrangements for passengers based on clients requests while enforcing LOA timeline dates and fee structures; conducts flight monitoring of all flights on day of departure and return on all programs
  • Responsible for daily download processing SABRE data into TRAMS and performs weekly ARC processing and sends to appropriate parties

SKILLS, KNOWLEDGE AND ABILITIES:

  • Fluent in English - oral and written

  • Proficient in Native SABRE required (including ticket exchanges (full and partial); knowledge or TRAMS and ARC reporting preferred

  • Must be able to come to work promptly and regularly

  • Must be able to take direction and work well with others

  • Must be able to work under the stress of and meet deadlines

  • Must be able to concentrate and perform accurately while meeting applicable productivity measures

  • Must be able to change productivity and to handle other tasks as assigned

  • Work independently in the absence of supervision

  • Assumes and performs other duties and responsibilities not specifically outlined herein, as required

EDUCATION AND WORK EXPERIENCE:

  • Minimum of 2+ years group or corporate experience desired

  • Proficiency on Native SABRE

  • Proficiency in Microsoft Office Software (Excel)

  • Ability to work nights and weekends when needed

  • Knowledge of ticketing procedures for airline, hotel and car rental systems

  • Demonstrated internet research skills for customer information

  • Demonstrated professional customer service skills

WORK ENVIRONMENT:

  • Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time

  • The stress level can be high, usually deadline driven

Company Description Galactic Performance Solutions (GPS) is dedicated to turning ordinary corporate meetings, events and incentive travel programs into powerful tools and experiences that drive sales and build customer loyalty. GPS leverages technology, seasoned veterans, and strong industry partnerships to design results-oriented and engagement-focused events with the total commitment to providing beyond the ordinary experiences.

Galactic Performance Solutions (GPS) designs, implements, and manages corporate meetings, events and incentive programs that use travel and merchandise to reward, motivate and recognize participants for increased levels of performance in support of organizational goals. GPS ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??s programs boost productivity, growth, and contribute to a positive corporate culture.

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