Reservations Sales Agent / Rancho Bernardo Inn

Employer
JC Resorts
Salary
Competitive
Posted
Jul 17, 2017
Closes
Aug 03, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time
JC Resorts has an exciting opportunity for a detail oriented, organized and customer focused Reservations Sales Agent with strong communication skills and high quality standards for production and service. Working at the Rancho Bernardo Inn in San Diego, this associate will be responsible for providing courteous and informative, first contact with potential leisure guests and will utilize sales techniques to optimize closing efficiency and revenue.
Well known for the Rancho Bernardo Inn, Surf and Sand Resort and a variety of Southern California's premium golf properties, JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision - MAKING MEMORIES. EVERY GUEST. EVERY TIME. That means impeccable service without stuffiness, attention to detail without stifling formality and comfortable accommodations without the trace of pretentiousness. We revel in the unique and offer a customized approach to maximize the performance individual properties while enhancing their distinctive character.
Highlights of What You Get to Do:
  • Maintain a high energy, upbeat dialogue with each potential leisure guest that demonstrates a "decent boldness" with regard to closing the sale.
  • Maintain a strong sales acumen at all times, seeking to convert every leisure sales opportunity by providing a strong rapport, accurate information with a confident voice, utilizing urgency tools and assumptive sales verbiage, maintaining control of the call, focusing on selling the experience, and strictly adhering to any other sales techniques or strategies, as directed.
  • To actively "up-sell" customers to increase room revenue.
  • To provide essential resort information and follow through on all communication methods regarding guests' needs to ensure their experience is both carefree and enjoyable.
  • To understand and respond to all guest needs and requests in a timely and professional manner.
  • To resolve all customer complaints in a diplomatic and effective manner, utilizing all available resources to satisfy the guest's needs.
Qualifications:
  • High school diploma or equivalent required.
  • Must have a minimum of one year experience in sales or customer service position, preferably with heavy telephone contact.
  • Previous hotel/resort experience preferred.
  • Must be computer literate and accurately type 50 WPM.
  • Strong written and verbal communication skills a must.
  • Detail oriented, organized and efficient quick learner.
  • Professional, customer focused team player with high quality standards for production and service.
Perks:
  • Above industry standard rate of pay plus commission.
  • Medical, Dental and Vision benefit options.
  • Daily employee meals and beverages.
  • Quarterly familiarization stays at each JC Resorts property, including meals, in order to acquaint yourself with our products.
  • Weekly and monthly bonus incentive opportunities.
  • Discounted resort hotel stays; comped and discounted golf rounds.
  • Employee discount at resort and other golf property's restaurants, gift shops and golf shops.
  • Plus more!
Please click here to review full job description.
JC Resorts is an Equal Opportunity Employer M/F/V/D. JC Resorts has an exciting opportunity for a detail oriented, organized and customer focused Reservations Sales Agent with strong communication skills and high quality standards for production and service. Working at the Rancho Bernardo Inn in San Diego, this associate will be responsible for providing courteous and informative, first contact with potential leisure guests and will utilize sales techniques to optimize closing efficiency and revenue.
Well known for the Rancho Bernardo Inn, Surf and Sand Resort and a variety of Southern California's premium golf properties, JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision - MAKING MEMORIES. EVERY GUEST. EVERY TIME. That means impeccable service without stuffiness, attention to detail without stifling formality and comfortable accommodations without the trace of pretentiousness. We revel in the unique and offer a customized approach to maximize the performance individual properties while enhancing their distinctive character.
Highlights of What You Get to Do:
  • Maintain a high energy, upbeat dialogue with each potential leisure guest that demonstrates a "decent boldness" with regard to closing the sale.
  • Maintain a strong sales acumen at all times, seeking to convert every leisure sales opportunity by providing a strong rapport, accurate information with a confident voice, utilizing urgency tools and assumptive sales verbiage, maintaining control of the call, focusing on selling the experience, and strictly adhering to any other sales techniques or strategies, as directed.
  • To actively "up-sell" customers to increase room revenue.
  • To provide essential resort information and follow through on all communication methods regarding guests' needs to ensure their experience is both carefree and enjoyable.
  • To understand and respond to all guest needs and requests in a timely and professional manner.
  • To resolve all customer complaints in a diplomatic and effective manner, utilizing all available resources to satisfy the guest's needs.
Qualifications:
  • High school diploma or equivalent required.
  • Must have a minimum of one year experience in sales or customer service position, preferably with heavy telephone contact.
  • Previous hotel/resort experience preferred.
  • Must be computer literate and accurately type 50 WPM.
  • Strong written and verbal communication skills a must.
  • Detail oriented, organized and efficient quick learner.
  • Professional, customer focused team player with high quality standards for production and service.
Perks:
  • Above industry standard rate of pay plus commission.
  • Medical, Dental and Vision benefit options.
  • Daily employee meals and beverages.
  • Quarterly familiarization stays at each JC Resorts property, including meals, in order to acquaint yourself with our products.
  • Weekly and monthly bonus incentive opportunities.
  • Discounted resort hotel stays; comped and discounted golf rounds.
  • Employee discount at resort and other golf property's restaurants, gift shops and golf shops.
  • Plus more!
Please click here to review full job description.
JC Resorts is an Equal Opportunity Employer M/F/V/D.

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