Guest Services Representative - Hotel

Employer
Gorman & Company, Inc.
Salary
Competitive
Posted
Jul 17, 2017
Closes
Aug 14, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time

Gorman & Company is looking for part-time Guest Services Representatives for The Brewhouse Inn & Suites in Milwaukee, WI. These positions will work week days, weekends and have the option of working any shift. At The Brewhouse, we've taken the idea of a simple stay and turned it into a historic, memorable and genuine Milwaukee experience. Modern comforts. Artful d??cor. Unparalleled service. Thoughtful green initiatives. These aren't extras, but simply the way we run things. All-in-all, The Brewhouse is a collection of everything that makes Milwaukee famous, including the brew. Come and join our team at this unique, historic hotel!

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES: Responsible for maintaining the high quality of service offered to guests including the posting of guest room charges and assisting in guest needs.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Check-ins and check-outs.
  • Ensures guests privacy.
  • Makes reservations for guests.
  • Sells and up-sells hotel facilities and services.
  • Keeps desk area stocked with necessary materials.
  • Information center for guests and hotel in general.
  • Posts charges from outlets and ensures overall proper payment.
  • Other duties as assigned by management.

JOB QUALIFICATIONS:

  • High School Diploma or Equivalent. Some college preferred.
  • Customer Service experience and/or Sales experience preferred.
  • Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.
  • Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
  • Ability to perform basic arithmetic, including the use of percentages.
  • Ability to read and write effectively.
  • Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
  • Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, etc.).
  • Ability to handle cash and credit transactions and accurately maintain a bank.
  • Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators).
  • Ability to move freely within front desk area.
  • Ability to stand for long periods of time.
  • Ability to maintain regular and punctual attendance.
  • Ability to adhere to Brewhouse Inn & Suites grooming standards.
  • Ability to exemplify Brewhouse Inn & Suites Service Excellence.



Job Posted by ApplicantPro

Gorman & Company is looking for part-time Guest Services Representatives for The Brewhouse Inn & Suites in Milwaukee, WI. These positions will work week days, weekends and have the option of working any shift. At The Brewhouse, we've taken the idea of a simple stay and turned it into a historic, memorable and genuine Milwaukee experience. Modern comforts. Artful d??cor. Unparalleled service. Thoughtful green initiatives. These aren't extras, but simply the way we run things. All-in-all, The Brewhouse is a collection of everything that makes Milwaukee famous, including the brew. Come and join our team at this unique, historic hotel!

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES: Responsible for maintaining the high quality of service offered to guests including the posting of guest room charges and assisting in guest needs.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Check-ins and check-outs.
  • Ensures guests privacy.
  • Makes reservations for guests.
  • Sells and up-sells hotel facilities and services.
  • Keeps desk area stocked with necessary materials.
  • Information center for guests and hotel in general.
  • Posts charges from outlets and ensures overall proper payment.
  • Other duties as assigned by management.

JOB QUALIFICATIONS:

  • High School Diploma or Equivalent. Some college preferred.
  • Customer Service experience and/or Sales experience preferred.
  • Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.
  • Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
  • Ability to perform basic arithmetic, including the use of percentages.
  • Ability to read and write effectively.
  • Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
  • Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, etc.).
  • Ability to handle cash and credit transactions and accurately maintain a bank.
  • Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators).
  • Ability to move freely within front desk area.
  • Ability to stand for long periods of time.
  • Ability to maintain regular and punctual attendance.
  • Ability to adhere to Brewhouse Inn & Suites grooming standards.
  • Ability to exemplify Brewhouse Inn & Suites Service Excellence.




More jobs like this