Restaurant Server/Bartender

Crestline Hotels and Resorts
Jul 17, 2017
Jul 24, 2017
Job Type
Full Time

The Restaurant Server/Bartender will take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according Hotel specifications, courteously and efficiently. He/she will collect payments and assist in the maintenance of the Restaurant area and equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


* Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette.

* Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

* Collect payments from customers.

* Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

* Prepare checks that itemize and total meal costs and sales taxes.

* Take orders from patrons for food or beverages.

* Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

* Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

* Present menus to patrons and answer questions about menu items, making recommendations upon request.

* Clean tables or counters after patrons have finished dining.

* Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

* Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

* Inform customers of daily specials.

* Stock service areas with supplies such as coffee, food, tableware, and linens.

* Explain how various menu items are prepared, describing ingredients and cooking methods.

* Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

* Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

* Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

* Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

* Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

* Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

* Escort customers to their tables.

* Garnish and decorate dishes in preparation for serving.

* Fill salt, pepper, sugar, cream, condiment, and napkin containers.

* Describe and recommend wines to customers.

* Provide guests with information about local areas, including giving directions.

* Maintain complete knowledge of designated glassware and garnishes for each drink.

* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.

* Obtain assigned bank and ensure accuracy of contracted monies.

* Keep bank secure at all times.

* Maintain complete knowledge of P.O.S. and manual systems.

* Complete opening side duties: a) Fold/stack cocktail napkins. b) Stock swizzle sticks, straws, matches c) Line cocktail trays. d) Stock glassware. e) Restock supply cabinet. f) Change date on credit card imprinter at opening shift. g) Prepare bowls of bar snacks; place on tables at p.m. h) Set up candles/centerpieces; place on tables at p.m.

* Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.

* Input orders into system and ensure transmission is verified by Bartender/Kitchen.

* Legibly document orders when system is down and distribute orders to respective personnel for preparation of order; follow call procedures at the Bar. Retrieve orders from designated areas and serve to guest's.

* Provide club service for designated beverages (if applicable).

* Open and serve wine/champagne bottles.

* Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.

* Remove soiled wares from tables to dishwashing area.

* Present guest checks and process payments through the Bartender/Cashier. Adhere to all cash handling and credit policies/procedures.

* Extend courteous salutations when guests leave outlet an invite them to return.

* Clean and reset tables immediately after guests depart.

* Clearly communicate last call at designated closing time to guests.

* Collect and report tips at the end of assigned shift.

* Use all chemicals in accordance with OSHA regulations and Hotel requirements.

* Complete closing side duties: a) Properly store all reusable goods. b) Remove snack bowls from tables. c) Remove all items from tables; place clean items in designated areas; wipe clean all surfaces of tables. d) Restock supply cabinet. e) Secure all storage areas.

* Complete all closing reports in the P.O.S. system.

* Legibly document maintenance needs on work orders and submit to Manager.


Education & Experience:

* High School Graduate or General Education Degree (GED): or Work Equivalent.

* Must have good understanding of the English language and previous guest/customer relations training.

* Certification of previous training in liquor, wine and food service preferred.

* Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

* Ability to input and access information in the property management system/computers/point of sales system.

* Must obtain/or have a Delaware ABC card in good standing.

EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.Posted by StartWire

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