Express Agent (Hobby)

The Hertz Corporation
Jul 17, 2017
Jul 25, 2017
Car Rental
Job Type
Full Time
**General Responsibilities:**

**Job Summary:**

Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.

**Responsibilities/Essential Functions:**

+ Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system.

+ Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed.

+ Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges.

+ Instruct customers on how to update their profiles.

+ Organize and maintain cleanliness of rental office/cashier booth area.

+ Enter and maintain information in location logs, as required.

+ Distribute keys.

**Mandatory Requirements:**

**Required Qualifications:**

+ Knowledge and skill in the operation of car rental software and hardware

+ Knowledge of car rental operations

+ Ability to manage stressful and unusual situations while maintaining good customer relations

+ Good organizational skills with the ability to write clearly and concisely

+ Ability to speak and understand English

+ Car rental product knowledge and ability to use effective and approved sales techniques, as required

+ Ability to type and perform accurate data entry

+ Ability to process all paper according to policies and procedures

**Required Education/Experience:**

+ High School Diploma or Equivalent

+ Prefer 9 to 12 months car rental or sales experience

+ Valid driver's license as required by state.

**Special Job Dimensions:**

Varied hours. Job involves a high level of customer contact, occasionally dealing with disagreeable or irate customers

Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

**Job ID** _134014_

**\# Positions** _1_

**Location** _US-TX-Houston_

**Category** _Administrative/Clerical_

**Division** _DTAG_

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