Attendant/Cashier - Grand Adventure Land

Employer
Grand Sierra Resort and Casino
Salary
Competitive
Posted
Jul 17, 2017
Closes
Aug 14, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time
ROLE AND RESPONSIBILITIES:

* Prepare and provide proper and professional service to all guests in a friendly, courteous and timely manner remembering to make constant contact with both internal and external customers to provide optimal guest service.

* Promote all attraction, drink and food specials, and events as requested.

* Input and ring-up charges for guest's orders using the POS system. Create a check for each transaction, make and return any change as needed.

* Maintain cleanliness and sanitation of guest areas and equipment at all times including: removing empty glasses/bottles, cleaning ashtrays, empting garbage, clearing debris from tracks and other attractions, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.

* Maintain proper and adequate set-up of Grand Adventure Land on a daily basis including, before, after and during shift. Refill chemicals, hand soap containers, etc.

* Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

* Ability to work with interruptions and to perform multiple tasks while maintaining composure in high pressure situations.

* Verify incoming and current parties, groups and events for the day referring to the weekly event schedule and the event booking sheets always coordinating with the outgoing attendants to make sure nothing is missed.

* Clean and organize GAL Snack Bar, common traffic areas, go-kart que lines, pit areas, and tracks, picnic tables, mini golf area, and Ultimate Rush area. Set up tables as needed.

* Offer guests accommodations riding go-karts, for example, back-pads and seat-belt extenders.

* Visually inspect go-karts after every race for wear and tear. Tag and pull go-karts for Lead Mechanic to service.

* Ability to assist or work in our Snack Bar and/or picking up ordered inventory items or packages from warehouses, or other departments.

* Communicate with management when supplies are needed to be ordered.

* Ability to closely follow Standard Operating Procedures without lapses, or failures to ensure guest satisfaction.

* Any other jobs, or tasks as assigned by Grand Adventure Land Management.

QUALIFICATIONS:

* Must be at least 16 years of age.

* Must be able to work Fridays-Sundays, all holidays, and may be required to work varying schedules that reflect the business needs of the GSR and Grand Adventure Land.

* Must have the ability to obtain licenses, and/or certifications to operate amusement rides without direct supervision.

* While performing the duties of this job, the employee:

* Must be able to stand for up to 8 hours, or longer, at a time.

* Must be able to work in extreme outdoor temperatures.

o Must be able to lift, push and pull at least 50 pounds continuously over the course of a shift.

o Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, amusement, and casino environment and effectively deal with customers, management, team members and others.

o Must be able to speak and hear and use hands to finger, handle, or feel.

o Must be able to reach with hands and arms above shoulder level.

o Must have the abilities of close vision, distance vision, color vision, peripheral vision, depth perception and focus adjustment.

EDUCATION REQUIREMENTS:

* Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PREFERRED SKILLS:

* Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.

* Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.

* Trusted and is seen as a truthful individual who is highly respectful of others.

* Proficient in math by counting of inventory and cash handling are required.

* Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.

* Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.

* Cooperate with others in the accomplishment of joint tasks and common objectives.

* Ability to verbally communicate in English and attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss other concerns.

* A passion for organization and cleanliness is a plus.Posted by StartWire