Host/Cashier

Employer
Grand Traverse Resort and Casinos
Salary
Competitive
Posted
Jul 17, 2017
Closes
Aug 14, 2017
Role
Facilities
Job Type
Freelance
Hours
Full Time

EDUCATION / EXPERIENCE

Must be 18 years of age or older with a high school diploma, a GED or equivalent experience. Previous experience preferred with proper verification. Money handling and MICROS experience is recommended, as well as computer and calculator skills. Minimum one year of customer service experience is preferred.

SUMMARY
The Host position involves positive guest interaction; greeting, cash and coupon handling, operation of micros computer systems, calculator, basic math skills, basic knowledge of food, food handling, menus, knowledge of sanitation practices, and knowledge of casino and restaurant promotions and procedures.

ESSENTIAL JOB FUNCTIONS
Greet and seat guests in a professional, prompt, courteous, and friendly manner.
Perform cash, coupon and house account transactions smoothly and accurately.
Handle guests comments and concerns in a positive and professional manner while following policy and procedure
Properly notify your immediate supervisor, manager of any guest who appears intoxicated
Monitor dining area for cleanliness, maintaining a high quality standard for the appearance of the cashier area, dining area, and front line
Stock, clean and rotate the front line coolers, vending, and beverage coolers throughout shift (coffee bar, deli etc.)
Where applicable; Clean tables and chairs, sweep and mop designated areas. Alert supervisor or maintenance of equipment repairs and maintenance needs
Maintain sanitation, safety, security, and personnel policy standards at all times
Properly operate Micros computer system, cash drawer, adding machine and complete paperwork.
Follow security and surveillance protocol when handling cash transactions to and from the cage
Willingness to cross-train and provide support in related areas of operations.
Perform additional duties as assigned by supervisor or manager

OTHER NECESSARY SKILLS AND ABILITIES
Must have excellent guest service and communication skills, both verbal and written
Must be a team player with a positive attitude
Must be highly motivated, organized and able to multiple task
Must have excellent organizational skills, and be able to follow strict procedures.
Must possess the ability to work with various personalities while maintaining impartiality
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information
Must be a team player. Require crossed training for other positions in front/ back of the house as directed by management. Participate in on-going training sessions and staff meetings

SUPERVISORY RESPONSIBILITIES
NA

EQUIPMENT TO BE USED
Micros computer system, cash register, and calculator

TYPICAL PHYSICAL DEMANDS
May be required to lift up to 40 lbs.
Must be able to stand, sit and/or walk for entire shift
Must be able to reach, bend, stretch, kneel, crawl, lift and carry
Must have good grooming habits and manners

TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional
Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations/ people without losing perspective
Must be able to work productively under strict time restraints with variable deadlines
Must be able to make basic decisions on your own

WORKING CONDITIONS
Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance. May be required to work in a confined space. Must practice all safety policies, procedures and standards as set by OSHA and Health Dept. Must be in work time and in proper uniform. Must be able to work days, evenings, graveyard, weekends, holiday's etc.

COMMENTS
Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

EDUCATION / EXPERIENCE

Must be 18 years of age or older with a high school diploma, a GED or equivalent experience. Previous experience preferred with proper verification. Money handling and MICROS experience is recommended, as well as computer and calculator skills. Minimum one year of customer service experience is preferred.

SUMMARY
The Host position involves positive guest interaction; greeting, cash and coupon handling, operation of micros computer systems, calculator, basic math skills, basic knowledge of food, food handling, menus, knowledge of sanitation practices, and knowledge of casino and restaurant promotions and procedures.

ESSENTIAL JOB FUNCTIONS
Greet and seat guests in a professional, prompt, courteous, and friendly manner.
Perform cash, coupon and house account transactions smoothly and accurately.
Handle guests comments and concerns in a positive and professional manner while following policy and procedure
Properly notify your immediate supervisor, manager of any guest who appears intoxicated
Monitor dining area for cleanliness, maintaining a high quality standard for the appearance of the cashier area, dining area, and front line
Stock, clean and rotate the front line coolers, vending, and beverage coolers throughout shift (coffee bar, deli etc.)
Where applicable; Clean tables and chairs, sweep and mop designated areas. Alert supervisor or maintenance of equipment repairs and maintenance needs
Maintain sanitation, safety, security, and personnel policy standards at all times
Properly operate Micros computer system, cash drawer, adding machine and complete paperwork.
Follow security and surveillance protocol when handling cash transactions to and from the cage
Willingness to cross-train and provide support in related areas of operations.
Perform additional duties as assigned by supervisor or manager

OTHER NECESSARY SKILLS AND ABILITIES
Must have excellent guest service and communication skills, both verbal and written
Must be a team player with a positive attitude
Must be highly motivated, organized and able to multiple task
Must have excellent organizational skills, and be able to follow strict procedures.
Must possess the ability to work with various personalities while maintaining impartiality
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information
Must be a team player. Require crossed training for other positions in front/ back of the house as directed by management. Participate in on-going training sessions and staff meetings

SUPERVISORY RESPONSIBILITIES
NA

EQUIPMENT TO BE USED
Micros computer system, cash register, and calculator

TYPICAL PHYSICAL DEMANDS
May be required to lift up to 40 lbs.
Must be able to stand, sit and/or walk for entire shift
Must be able to reach, bend, stretch, kneel, crawl, lift and carry
Must have good grooming habits and manners

TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional
Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations/ people without losing perspective
Must be able to work productively under strict time restraints with variable deadlines
Must be able to make basic decisions on your own

WORKING CONDITIONS
Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance. May be required to work in a confined space. Must practice all safety policies, procedures and standards as set by OSHA and Health Dept. Must be in work time and in proper uniform. Must be able to work days, evenings, graveyard, weekends, holiday's etc.

COMMENTS
Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

More jobs like this