Beverage Server (Cocktail Server) PT

Penn National Gaming
Jul 17, 2017
Jul 24, 2017
Job Type
Full Time

Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include

* Provides personalized service and uses guest name

* Resolves service problems according to guidelines

* Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos

* Promotes casino events and programs

* Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round

* Monitors guest consumption of alcohol and intervenes as needed according to guidelines

* Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

* Handles money according to procedure

* Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor

* Maintains clean and stocked workstation

To be successful in this position it will require the following skill set

* Must be 21 years of age

* High school diploma or equivalent required

* Read, write legibly, understand and speak English

* Excellent customer service/communication skills

* Count money and change correctly

* Know or is able to learn tray service, cocktail ingredients

* Available to work required schedule which may include nights, weekends, holidays and overtime as needed

* Must meet professional appearance standards as prescribed by company policy

* Must be physically mobile with reasonable accommodation

* Must be able to respond to visual and oral cues

* Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time

* Able to tolerate second-hand smoke, noise, bright lights

* Able to work at a fast pace in often crowded/noisy environment

* Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"Posted by StartWire