EC Beverage Area Supervisor

Hershey Entertainment & Resorts Company
Jul 17, 2017
Aug 14, 2017
Job Type
Full Time
This position is responsible for leading and supervising staff and maintaining the operation of the Hershey Theatre. The position will be the supervisor on duty and will work directly with the full time beverage manager to oversee the daily operations relating to employee staffing, revenue operations and overall general concession location operations of the Hershey Theatre. The primary working time frame for the position revolves around the Hershey Theatre events throughout the year.

Job Functions:

Leading the team by assessing the needs of each location by moving staff and product around the venue when necessary to better suit the needs of each location, and work with the otherareas and/or management when assistance is needed

Overseeing and training staff on proper register and cash handling procedures and addressing issues with money bag/loan box variances as they arise

Training and supervising employees to ensure that they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions

Making sure that all locations in the area of responsibility are open and then close at the proper times established by business needs along with guidance from the management team

Monitoring stand appearance and operations (inside and outside); including the condiment and seating areas to ensure cleanliness and organization

Monitoring food preparation and portion controls; including safe food safety standards and ensuring quality product in line with federal, state and company laws and policies

Maintaining equipment properly, and reporting problems with equipment to maintenance staff during operations so that problems are corrected

Ensuring strict adherence to Child Labor Laws, and reporting any potential violations to a full-time manager immediately

Handling both guest compliments and complaints, and be able to answer guest questions or to direct them to the appropriate source of information

Performing other job related assignments and tasks as assigned


Basic Qualifications:

Must be 18 years of age or older

Must be a high school graduate or have comparable education requirements (GED)

Must have at least two (2) years of Food & Beverage supervisory experience

Additional Qualifications:

Must be certified or be able to pass an alcohol service class (RAMP Training ? will be provided) and Food Safety training (ServSafe ? will be provided)

Must have a strong working knowledge of Windows based computers (including general Office Suite programs ? Word, Excel)

Must be able to clearly communicate, read and write in English

Must have reliable, steady transportation to and from work

Must be self-motivated to complete tasks and be able to multi task while prioritizing job tasks and assignments

Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Working Conditions:

Must be able to work a flexible schedule that includes Monday through Sunday (including Holidays) with shifts starting as early as 7am and ending as late as 1am, and must be able to work a minimum of two (2) weekends (Saturday and Sundays) each month

Must be able to work a minimum of five (5) days and at least 40 hours per week (including shifts in excess of 8 hours) during May, June, July and August and at least 15 hours per week during September through April

Physical requirements include standing (for periods up to at least 8 hours at a time), walking (including up and down stairs), bending and repeated lifting (up to 20 pounds without assistance)

Regular outside work in various weather conditions is required (including, hot, cold, rain, snow and other inclement weather)

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