Travel Agent Trainee- Hampton

AAA of Southern California
Jul 17, 2017
Jul 18, 2017
Job Type
Full Time
* Counsels members on all aspects of travel planning, and makes recommendations to increase customer satisfaction

* Sells domestic and international air, train, cruise, tour and group travel products (escorted and independent), along with hotel reservations and car rentals

* Directs sales toward preferred vendors

* Makes reservations, researches requests, quotes fares and schedules, issues tickets, and prepares other travel related documents

* Advises members of product terms and conditions

* Creates computerized passenger records using basic Apollo system and knowledge of accounting formats

* Processes requests for travel literature, brochures, TourBooks, maps, international driver's permits, passport photos, and other travel services

* Establishes and maintains members' travel files, handles refunds, lost tickets and payments

* Provides information on other AAA products and services

* Participates in the resolution of member complaints

* Basic knowledge of the Apollo system and the AICWEB

* Ordering brochures weekly

* Knowledge of all AAA business lines

* Knowledge of all preferred suppliers and their benefits to AAA members

* Knowledge of foreign currency

* Prepare sales summary report as needed

* Process IDP report as needed

* Selling and prepare travel insurance report

* Knowledge of Basic accounting requirements to prepare reports as needed

* Performs other duties as assigned

1. Customer Relations and Interpersonal Skills ? Understanding and anticipating members' needs and expectations, and striving to meet or exceed those expectations; using good customer relations and interpersonal skills in helping solve members' problems and answer their questions.

2. Active Listening ? Listening to, interpreting, understanding, and processing verbal information; probing to ensure all key information is obtained from member.

3. Communication and Telephone Skills ? Using proper telephone etiquette and speaking in a clear, understandable manner; tactfully controlling interactions in order to efficiently obtain and give necessary information; clearly explaining itineraries, costs, and other travel related information; preparing written communications and documents.

4. Decision Making and Problem Solving ? Analyzing information, identifying alternatives, and making sound, logical decisions; deviating from standard procedures when appropriate for delivering excellent member service.

5. Teamwork and Cooperation ? Helping out others on the team and being a good team player; building smooth, cooperative working relationships.

6. Dealing with High Volume ? Dealing effectively with high volume and time pressure; displaying a positive, caring attitude with each new member.

7. Flexibility and Adaptability ? Adapting to change and being flexible in adjusting approach to meet the needs in different situations; rotating among job functions as needed.

8. Using Travel Reference Materials ? Displaying extensive knowledge of the travel industry, and knowing how to quickly locate and use reference materials.

9. Computer and Technology Skills ? Using the computer to enter accurate and complete trip information; carrying on conversation with member and entering data simultaneously.

10. Selling Travel Products and Services ? Asking questions to qualify and understand member's travel interests and needs, and successfully closing the sale; displaying organizational pride.Posted by StartWire

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