CCW Ambassador

Employer
Suquamish Clearwater Casino Resort
Salary
Competitive
Posted
Jul 17, 2017
Closes
Aug 14, 2017
Role
Sales
Job Type
Freelance
Hours
Full Time

SUMMARY: Responsible for the day-to-day operation of Club Clearwater including providing Customer Service by promoting membership, creating & replacing Club Clearwater cards, resolving point disputes, ensuring guests receive "Clearly Superior Service," data input and daily reports.

DUTIES: Greets all guests and recruits new member to the players club. Creates accounts for new players & replaces cards as needed. Promotes club card usage from existing members through the club benefits and promotions. Promotes club card member retention and growth through customer service activities. Issues vouchers for point redemption for food, merchandise, and cash. Interacts with guests throughout the casino floor to ensure players understand how the points are earned on the machines and any other games in the casino. Explains to guests the benefit of being a club member. Promotes upcoming events, entertainment, and promotes the use of club card while playing and assists with promotions. Announces upcoming events, promotions, winners, birthdays, anniversaries, etc. Follows and actively practices Customer Service Standards. Issues complimentary vouchers per request from authorized employees as needed. Assists guests with all inquiries regarding players club. Maintains accurate documentation for guests point redemption, issuance of complimentary items and promotional giveaways. Maintains accuracy of member's data and updates information as needed for the player tracking system. Meets weekly with Club Clearwater Staff to review issues.

QUALIFICATIONS: High School diploma or GED desired. Two (2) years of administrative assistant experience or training desired. Some Leadership or Management training helpful. Knowledge of computer software is required. Experience in sales or marketing helpful.

SUMMARY: Responsible for the day-to-day operation of Club Clearwater including providing Customer Service by promoting membership, creating & replacing Club Clearwater cards, resolving point disputes, ensuring guests receive "Clearly Superior Service," data input and daily reports.

DUTIES: Greets all guests and recruits new member to the players club. Creates accounts for new players & replaces cards as needed. Promotes club card usage from existing members through the club benefits and promotions. Promotes club card member retention and growth through customer service activities. Issues vouchers for point redemption for food, merchandise, and cash. Interacts with guests throughout the casino floor to ensure players understand how the points are earned on the machines and any other games in the casino. Explains to guests the benefit of being a club member. Promotes upcoming events, entertainment, and promotes the use of club card while playing and assists with promotions. Announces upcoming events, promotions, winners, birthdays, anniversaries, etc. Follows and actively practices Customer Service Standards. Issues complimentary vouchers per request from authorized employees as needed. Assists guests with all inquiries regarding players club. Maintains accurate documentation for guests point redemption, issuance of complimentary items and promotional giveaways. Maintains accuracy of member's data and updates information as needed for the player tracking system. Meets weekly with Club Clearwater Staff to review issues.

QUALIFICATIONS: High School diploma or GED desired. Two (2) years of administrative assistant experience or training desired. Some Leadership or Management training helpful. Knowledge of computer software is required. Experience in sales or marketing helpful.