Travel Advisor

Road Scholar
Aug 13, 2017
Aug 18, 2017
Job Type
Full Time
Job Description

Title: Travel Advisor

Status: Full-time, non-exempt position

Dept.: Travel Services Division

Reports to: Manager, Travel Sales and Training

Location: Boston, MA

This is what we're looking for:
The Travel Advisor is responsible for working with the domestic and international participants to book and finalize air travel to/from program destination. Work is performed in a "team" structure, assisting travelers on designated international and domestic educational programs. Advisor becomes the travel advocate/consultant, assisting our participants with their complete travel arrangements in conjunction with their respective programs. The Travel Advisor will collaborate with participants to secure any additional travel required before or after programs. This position requires creativity, flexibility, superior customer service skills, and passion for learning about Road Scholar destinations and programs.

?? Sell a variety of travel options including domestic air, international contract air, internet air and pre/post program opportunities through a practical working knowledge of airline routings, policies and fare options, knowledge of auxiliary products and desire/ability to sell products to participants

?? Research, track and manage data on Amadeus reservation system

?? Act as advisor and advocate for participants, ensuring their personal travel air schedule matches/meets program guidelines

?? Add value to all participants by offering superb and high quality travel consultation and service

?? Administrative follow up functions to support team; assisting with daily inbound/outbound participant calls if/when necessary, booking passenger arrangements in GDS, queue management and quality review

?? Serve as Emergency Duty Officer on a rotational basis

And these are the skills you should have:

?? Bachelors degree preferred, and 2 years+ exp. with AIR TRAVEL

?? Strong working knowledge of reservations systems- Amadeus experience ideal! Sabre a plus

?? Ability to generate sales effectively

?? Superior customer service and interpersonal skills

?? Strong team contributor; ability and willingness to work hard to achieve team objectives

?? Highly organized, high-energy, multi-tasker, and self-motivated --with highest standards for customer service, accuracy and efficiency

?? Solid written and oral communication skills

Company Description About us

With learning adventures across the U.S. and around the globe, there,s no doubt not-for-profit Road Scholar offers the greatest collection of educational travel adventures on earth. Think of us as a university of the world for adults. From Arizona to Antarctica, from Buenos Aires to Bangkok, from the Southern Hemisphere to the Northern Lights, each of our 5,500 educational travel adventures takes learning to a new dimension.